Summary:

            The WIC Office / Medical Assistant must acquire a working knowledge of the WIC Program State and Federal Policies and Procedures, be able to function independently and as part of a team, and be willing to take direction from supervisors or leaders in the clinic.   Attendance for ongoing training is required.

Qualifications:

• High School diploma or GED.  
• Some medical office experience helpful, but not required.
• Ability to be organized and precise necessary.
• Ability to work effectively as a team with other WIC staff and supervisors.
• Willing to participate in training to screen WIC participants for eligibility, height/weight measures, finger prick hemoglobin readings, scheduling, and other office functions as assigned.
• Data entry computer skills.
• Excellent telephone skills necessary.

Nature of Work:

Distinguishing Characteristics:

• Performs medical assistant tasks requiring interpretation and adaptation of office procedures as the predominant portion of the job, following Policy and Protocol.  
• Tasks include client identification, eligibility, income calculation and documentation, medical histories, anthropometry and hematological testing; completing referral forms and mailing to providers, health departments.   Client orientation, issuance of WIC food benefits (loading eWIC cards) and scheduling appointments.
• Will enter routine data using a computer display terminal; may use a standard set of commands, screens, or menus to enter, access and update data.
• At this level, the predominant tasks are of a routine nature with structured directives for completing the work.
• Work is learned through repetition and requires ability to learn the steps in the series of related tasks, which are typically a part of a broader work function.
• Tasks are routine, but initiative and established procedures are used to solve unusual problems.
• Tasks may include sorting and filing documents, typing routine forms and labels, sorting and distributing mail. 
• The steps of each task allow the employee to operate with some latitude of independence.  
• Work is reviewed for completeness and accuracy or provides an inherent system of checks.  
• Contacts are typically informational, whether in person or on the phone.
• Position is limited in authority for independent action.

Examples of Work:

• Completes client application, verifies initial eligibility criteria and enters data into computer.
• Provides orientation to clients on WIC Program responsibilities and spending food benefits.
• Records a brief medical history of the previous six months.
• Performs anthropometric measurements; and Hemacue Hemoglobin testing.
• Documents all information and plots the growth grid.
• Enters data into a computer display terminal; may make inquiries into the system.
• Maintains office client schedule and completes participant reminder call lists.
• Assigns eWIC cards and loads benefits as prescribed by CPA/Nutritionist.
• Sorts and files documents numerically, alphabetically or according to other predetermined classification criteria; pulls material from files upon request.
• Operates office equipment such as computers for data entry, scanners, signature pads, adding machines, electronic calculators, copy machine, fax, shredder, laminating machine, and other machines requiring no special previous training.
• Answers telephone; takes messages; routes calls; answers general information questions; schedules or reschedules clients.
• Receives, sorts and distributes incoming / outgoing mail; performs messenger work.
• Inventories stock and distributes medical/clinic supplies.
• Counts, collates, codes, sorts, staples and inserts forms in envelopes.
• Posts various information to log or ledger for record keeping purposes.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of medical office procedures and methods.
• Knowledge of business English, spelling and arithmetic.
• Ability to operate the common types of office equipment incidental to the job.
• Ability to maintain routine clerical/medical records and to prepare reports from these records.
• Ability to understand and follow oral and written instruction and direction.
• Knowledge of Bio Hazardous Waste Regulations.
• Knowledge of Federal CLIA and OSHA regulations.