Job Title: IT Technical Business Analyst

Project Overview

The Modernization of Operations Initiative aims to transform manual, paper-based, and inefficient service delivery processes within PSES. The project focuses on leveraging AI, automation, and emerging technologies to improve efficiency, enhance data quality, and support better decision-making.

This initiative aligns with:

• Government of Alberta’s Digital Strategy
  
• Red Tape Reduction Initiative
  
• PSES IMT Strategic Plan
  

Requirements

Key Responsibilities

1. Process Review & Modernization

• Analyze current manual service delivery processes
  
• Identify opportunities for:
  • Process re-engineering
    
  • Automation & digitization
    
  • AI and emerging technologies adoption
    
• Apply Lean Six Sigma principles to optimize workflows
  

2. Stakeholder Engagement & Planning

• Develop and manage detailed work plans and timelines
  
• Conduct:
  • Process mapping
    
  • Gap analysis
    
  • Current-state assessments
    
• Collaborate with:
  • PSES program divisions
    
  • Technology & Innovation teams (Cybersecurity, Data, Digital Delivery, etc.)
    

3. Evaluation & Analysis

• Develop baseline metrics, including:
  • Cycle time, wait time, volume, error rates
    
• Perform:
  • Root cause analysis
    
  • Process pain-point identification
    
• Assess modernization opportunities based on:
  • Feasibility
    
  • Impact
    
  • Strategic alignment
    

4. Reporting & Recommendations

• Prepare executive-level reports and presentations
  
• Deliver:
  • Modernization strategy
    
  • Technology adoption roadmap
    
  • Measurable improvement estimates
    
• Provide actionable insights aligned with IMT strategy
  

5. Change Management

• Support adoption of new processes and technologies
  
• Identify stakeholder impacts and adoption risks
  

Key Deliverables

• Work Plan
  
• Baseline Assessment Report
  
• Modernization Evaluation Framework
  
• Modernization Opportunities Report
  
• Technology Adoption Roadmap
  
• Final Operational Modernization Report
  
• Change Management Support Plan
  

Must-Have Requirements

• 5+ years in data analysis, reporting, and evaluation frameworks
  
• 5+ years in business process analysis & technology modernization
  
• 5+ years in:
  • Process mapping
    
  • Gap analysis
    
  • Current-state documentation
    
• 2+ years experience with:
  • Lean Six Sigma (Green Belt preferred)
    
  • Process automation & digitization best practices
    

Nice-to-Have Skills

• Experience with:
  • Work plans, roadmaps, evaluation frameworks
    
  • Executive reporting & strategic planning
    
  • End-to-end / value stream mapping
    
  • Geospatial data & system integration
    
• Strong stakeholder engagement skills across business and IT teams
  

Work Environment

• Onsite: J.E. Brownlee Building, Edmonton
  
• Hours: 8:15 AM – 4:30 PM (Mon–Fri)
  
• Background check required
  
• Mandatory GoA training required post onboarding