Job Objective:
Provides technical support to assist the Information Technology Department in the delivery of various IT services for all company employees.

Essential Job Responsibilities:

• Responsible for diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Install and support PC, laptop, tablet and mobile hardware and software, as instructed.
• Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
• Participate in hardware and software reviews and recommend purchases.
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
• Performs other IT projects as assigned.
• Maintains employee confidence and protects company assets, including intellectual property, by keeping information confidential.
• Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
• Contributes to team effort by accomplishing related results, as needed.
• Adheres to the company’s values – integrity, ownership, urgency, alignment and innovation.
• Supports company vision and mission.
• Adheres to established work schedule, attendance standards and is punctual to work and meetings.

Other Job Responsibilities:

• Other duties as assigned by management.

Qualifications:

• Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.
• Ability to complete multiple, diverse tasks of differing priorities without close supervision. 
• Excellent written and verbal communication skills.
• Outstanding organizational skills.
• Proficiency in the use and application of the following software:
       Required: Microsoft Office Excel, Word, Outlook, and PowerPoint.

Education Requirements:

• Required: Pursuing a Bachelor’s Degree from an accredited four-year university or college with a degree in computer science, information systems, or a closely related field.
• Required: 3.25 or higher GPA (Preferred: 3.5 or higher GPA)