Role Overview
We are seeking a high-performing Patient Care Coordinator (Concierge) to support our Boca Raton and Palm Beach Gardens locations.
This role is designed as an equal balance between elevated patient experience and front-of-house performance. It is ideal for someone who thrives in a high-touch, patient-facing environment while also playing a key role in optimizing scheduling and driving consultation opportunities.
This is not a traditional front desk position. It is a concierge-style role focused on delivering white-glove service, simplifying the patient journey, and ensuring every interaction supports both exceptional experience and practice growth.
The Environment
You’ll be working across two high-performing, fast-paced locations, gaining exposure to different teams, providers, and patient flows.
This dual-location role offers:
- A dynamic and engaging work environment
- The opportunity to deliver a consistent, elevated experience across locations
- Direct impact on patient satisfaction, scheduling efficiency, and consultation conversion
What You’ll Own
This role is centered around two key areas:
Patient Experience (Concierge)
- Delivering a seamless, white-glove experience from check-in through checkout
- Creating a welcoming, polished, and elevated environment for every patient
- Anticipating patient needs and ensuring a smooth, stress-free visit
- Maintaining consistency in experience across both locations
Scheduling & Growth Support
- Managing scheduling with accuracy and efficiency to optimize provider availability
- Increasing consultation bookings and conversion opportunities
- Supporting patient retention and re-engagement through strong follow-up and communication
- Ensuring the schedule is structured to support both patient flow and overall performance
What We’re Looking For
Someone who is:
- Naturally hospitality-driven with a passion for white-glove service
- Highly organized, detail-oriented, and proactive
- Comfortable working in a fast-paced, dual-location environment
- Confident in guiding patients through scheduling and next steps
- Motivated by both patient experience and performance outcomes
The Opportunity
This role is ideal for someone who wants to be at the center of both:
- Delivering an exceptional, concierge-level patient experience, and
- Driving results through scheduling, efficiency, and patient engagement
You’ll play a key role in ensuring that both locations operate with consistency, efficiency, and a high standard of care.