Inside Sales Representative

Langley, BC

Full-Time – Onsite

Reference Number: CAN-BC-LAN-085-120526

SUMMARY

As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service. As well as laying the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering the orders in the system, and relaying vital information to operations team members. Doman’s sales force is comprised of Inside Sales Representatives, Commodity Traders, and Account Managers.

The Inside Sales Representative takes on a generalist function and is comfortable selling engineered wood products, siding, decking, railing, as well as all other building material product lines. The ISR also can increase sales revenue, order by order.

Our customers range in size from small independent lumber yards to regional building material dealers, national home improvement chains, and industrial and OEM customers.

EXPECTED CONTRIBUTIONS

Along with the Account Managers / Sales Specialists and Commodity Traders, the ISR’s maintain and grow existing customer relationships.

Inbound Calls and Sales Orders

• Promptly answer customer phone calls for orders, quotes, and inquiries.
• Determine customer requirements and secure the maximum invoice value for the order.
• Sell additional products by recognizing opportunities to up-sell or sell complementary products.
• Answer inquiries by clarifying desired information; researching, locating, and providing information.
• Enter orders efficiently and accurately into the order system.
• Relay vital information to operations team members.
• Prompt and accurate handling of credits and returns.
• In some regions, partner with Account Managers to manage customer relationships.
• Promptly and professionally resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Outbound Phone Calls

• Utilize call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs.
• Purposes of outbound calls are to fill delivery trucks, follow up on orders and offer sales promotions. Every opportunity to be used to increase the dollar value of an order.