Since 1938 we have grown to over 70 programs, providing assistance to individuals and families throughout the Diocese of Paterson and beyond - we provide help and create hope for thousands of people each day. Our ability to deliver support, education, sustenance and so much more to those in need is extensive. Through Catholic Family and Community Services, the Department for Persons with Disabilities and Straight and Narrow we offer life-changing resources in multiple facets for the families and individuals we serve. We truly have a rich history of providing essential services to our communities.

A renowned agency like Catholic Charities requires a phenomenal people to support their efforts. We are currently looking for a Development Events and Community Engagement Coordinator, to join and support the administrative team.

So, if you�re looking for a company where you will be challenged, respected, and valued, then this opportunity is for you. Additionally, if you�re looking for an organization that�s invested in your personal development, offers rewarding work, a great team environment and growth opportunity then apply today.

Position Overview:

A hands-on technical support role providing essential IT services across multiple business locations in the Morris/Passaic/Sussex County areas, the IT Support Specialist will play a key role in maintaining and supporting the day-to-day IT operations of the organization, ensuring seamless technical support to staff, and collaborating with the IT Director on projects and tasks. The position requires a balance of technical expertise, problem-solving skills, and the ability to effectively communicate with both the IT Team and non-technical staff while working in the field.

Key Responsibilities:

First Line Technical Support

• Provide technical support for hardware, software, and basic network issues
• Diagnose and resolve IT problems through on-site visits
• Assist employees with a variety of technical issues and IT related questions, setup of equipment, moving equipment, instruction on using systems, etc.
• Resolve help desk tickets, escalating issues as needed.

Field Services

• Travel between company locations to provide on-site technical support (locations are located across Morris, Passaic, Sussex county areas with primary locations currently in Paterson NJ)
• Respond to emergency technical issues at various locations as needed
• Transport hardware as needed between locations
• Assist the IT Director in obtaining information to deal with issues and following instructions to carry out tasks assigned

Administrative Support

• Assist in maintaining hardware inventory and tracking IT assets across all locations
• Enrolling devices and applying company policy
• Assist in implementing IT policies and procedures
• Work closely with the IT Director and IT Team on various IT Projects

Requirements:

• Associate Degree/Certificate in IT(or related fields) or equivalent experience
• 2+ Years hands-on technical support experience
• Valid driver�s license and reliable transportation (mileage reimbursement available)
• Ability to lift and move equipment up to 50lbs

Required Skills:

• Strong knowledge of Windows operating systems and Microsoft Office 365
• Experience with remote support tools (RMM) and ticket management systems/helpdesk
• Experience with Microsoft Entra and/or Microsoft Active Directory
• Knowledge of IT security best practices
• Basic knowledge of computer networks and services
• Computer diagnostic and repair skills
• Excellent customer service and communication abilities
• Strong problem-solving and analytical skills
• Ability to explain technical concepts to non-technical users
• Good time management skills

Additional Skills (Preferred):

• Experience with an MDM (Intune, Meraki, etc)
• Experience with NVR systems (Hikvision, etc)
• Experience with cloud phone systems
• Experience with Savin copiers
• CompTIA A+ certification or equivalent

Schedule:

• Part-Time, Monday through Friday, 20 hours per week
• Must be available for at least 10 hours, on-site, per week (between 8:30am-5:30pm), days are flexible
• Some flexibility may be requested for emergency situations or special projects

Administrative Info