WHO WE ARE
When it comes to health, we’re always looking for ways
to push for better. It’s why we were founded in the first place. In 1957, our
founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health
by forgoing her own medicine to pay for her sick daughter’s prescription. He
knew there had to be a better way. So, he introduced North America’s first
prepaid drug plan, and GreenShield was born as a not-for-profit with a mission
to support better health for all Canadians.
We aren’t just a health and benefits company. We’re
the only not-for-profit social enterprise that brings worlds of coverage and
care together, all in one place.
We’re noble challengers, purposefully building a better
way and we need the best people to help us create a more holistic approach that
takes care of the mind and body.
Our mission is to create better health for all
Canadians, and we know that starts with our employees.
THE
ROLE IN A NUTSHELL
Base Salary: CAD $94,149.00 - 117,687.00
Role Overview
The Account Executive is responsible for client management, Net Promoter Score (NPS), and revenue generation through upselling or scope management of the Statement of Work.
The Account Executive is responsible for managing existing revenue and driving growth by identifying, pursuing, and securing new business opportunities. This role builds and manages the client relationships, upsell sales cycle and collaborates with internal teams to ensure successful delivery of solutions. The position supports strategic planning, portfolio management and reporting to meet organizational goals.
Key Responsibilities
• Develop medium- to long-range client strategy plans to protect, grow, and diversify relationships within the client portfolio
• Identify and manage interactions with senior client contacts to support client satisfaction, service delivery, and sales opportunities
• Resolve problems and ensure customers receive high-quality customer service and meet service level agreements (SLAs)
• Develop client retention and growth plans to drive profitable business within the portfolio
• Prospect and generate leads by identifying and pursuing new potential clients
• Manage the full sales cycle, including presenting solutions, negotiating terms, and closing deals
• Act as the main point of contact for clients, understanding objectives and fostering long-term partnerships
• Collaborate with internal teams to ensure seamless service delivery and project execution
• Review and report on customer retention, business opportunities, and market trends
• Develop sales strategies, track KPIs, and maintain CRM records for accurate forecasting
• Sell directly to end customers or indirectly through channel partners
WHO WE'RE LOOKING FOR
• Post-secondary education in Business, Marketing, or a related field
• 3+ years of experience in B2B sales or account management
• Knowledge of sales processes, CRM systems, and market research
• Knowledge of benefits administration, SaaS, and outsourcing clients
• Understanding of industry trends and competitor analysis
• Strong negotiation, communication, and presentation skills
• Proficiency in CRM tools
• Ability to upsell, manage change orders, and close deals
• Ability to build and manage client relationships while handling multiple priorities
• Ability to lead complex projects and influence stakeholders
Nice to Have
• Bachelor’s degree
• Sales certifications (e.g., HubSpot, Salesforce)
• Experience in health benefits or insurance
• Advanced data analysis and strategic planning skills
THE CULTURE
We believe a career should be meaningful. Not just a
means to earn a living. Our culture is one where everyone's voice is heard and
valued. Because that’s what it takes
to create better health for all. We dare to challenge the status quo. And we’re
driven by people who have challenged theirs. We believe that your
workplace should empower you to be the best version of yourself. That’s why we provide a
place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are
critical to our overall success. Inclusivity makes us a stronger, smarter and
more informed organization. Being intentionally inclusive of diverse
backgrounds, perspectives and experiences will enhance our company culture to
positively impact how we support our communities. A career at GreenShield isn’t just about personal
achievements, it's about making a
difference together.
Here’s to Better Health for All!
A
FEW MORE DETAILS
Proficiency in English is required
for this position. As part of this role, you will be required to communicate
with colleagues or customers who use English as their primary language. By requiring English proficiency for this
position, we aim to ensure that our employees can excel in their roles,
collaborate, and communicate effectively, and contribute to the success of our
organization.
GS supports diversity, equity and
inclusion in our teams and communities, and we value the unique contributions
made by all. Even if your experience doesn’t align perfectly to every
requirement, we invite you to apply. We encourage applications from
all candidates and will accommodate needs under human rights legislation
throughout all stages of the recruitment and selection process. Please let us
know of any accommodation through [email protected]. Information received relating to
accommodation will be addressed confidentially.
Providing this information gives
GS consent to use your personal information to assess your suitability for
specific positions, future opportunities or for your personnel file. Your
résumé will be held in strict confidence and will be viewed only by the
Organization. Information may be stored outside of Canada and could be used for
aggregate statistical purposes (which uses no personal identification).
AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.