Customer account management
• To manage and control all allocated customer accounts, within defined limits of authority and the customer predefined credit limits and credit terms.
• To ensure correct initiation of financial debit and credit notes, re-collection of items unpaid, liaising directly with all customers, collection of all outstanding monies.
• To ensure timeous accurate matching of all payments collected(as per customer instruction ,remittance advise, customer payment reconciliation)
• Reconciliation of all customer accounts allocated to the incumbent through liaison , logging of tickets to SSC and ensuring accurate execution of instructions by SSC.
• Reporting of all credit results to the Account Receivable Manager
• To accurately initiate journals for Inter account transfer, small write off/write up , bad debt write off and Intercompany account sweepings(where applicable)
• To minimise all risk pertaining to customer accounts • To provide the accurate comments on customer sales orders going on credit block and ensure all blocked orders are addressed within SLA.
• To investigate reasons for orders going on credit block and ensure it is addressed with the Sales team – overdue queries resolved within 60 days and overdue payments collected immediately after due date.
• To ensure bad debt provisions are minimised
• To continuously strive to reduce the number of sales orders going on credit block with the assistance and support of the sales team to ensure compliance with budget percentage for blocked orders.
• To resolve all incorrect charged items on customer accounts e.g. municipality, rebate, price& quantity claims, Sapphire, ESO, Promotion Items, Total Card.
• To ensure accurate data are provided to Sales for the purpose of evaluating customer (e.g. payment history and turnover history).
• To ensure that daily account verifications take place and anomalies are discussed with Accounts Receivable Manager
• To initiate re-imbursements of amounts via the Vendor account within Limits of Authority • To prepare transfer to Doubtful and Acknowledgement of Debt debtors’ file for Litigation matters which must be submitted to the Legal and Governance department
• To always ensure excellent Customer Service.
• To ensure professional liaison with internal and external stakeholders
• To ensure all payments received are valid and to report any fraudulent transactions. • To provide assistance to the Auditors on all requirements (for internal and external auditors)
• To manage and control all allocated customer accounts, within defined limits of authority and the customer predefined credit limits and credit terms.
• To ensure correct initiation of financial debit and credit notes, re-collection of items unpaid, liaising directly with all customers, collection of all outstanding monies.
• To ensure timeous accurate matching of all payments collected(as per customer instruction ,remittance advise, customer payment reconciliation)
• Reconciliation of all customer accounts allocated to the incumbent through liaison , logging of tickets to SSC and ensuring accurate execution of instructions by SSC.
• Reporting of all credit results to the Account Receivable Manager
• To accurately initiate journals for Inter account transfer, small write off/write up , bad debt write off and Intercompany account sweepings(where applicable)
• To minimise all risk pertaining to customer accounts • To provide the accurate comments on customer sales orders going on credit block and ensure all blocked orders are addressed within SLA.
• To investigate reasons for orders going on credit block and ensure it is addressed with the Sales team – overdue queries resolved within 60 days and overdue payments collected immediately after due date.
• To ensure bad debt provisions are minimised
• To continuously strive to reduce the number of sales orders going on credit block with the assistance and support of the sales team to ensure compliance with budget percentage for blocked orders.
• To resolve all incorrect charged items on customer accounts e.g. municipality, rebate, price& quantity claims, Sapphire, ESO, Promotion Items, Total Card.
• To ensure accurate data are provided to Sales for the purpose of evaluating customer (e.g. payment history and turnover history).
• To ensure that daily account verifications take place and anomalies are discussed with Accounts Receivable Manager
• To initiate re-imbursements of amounts via the Vendor account within Limits of Authority • To prepare transfer to Doubtful and Acknowledgement of Debt debtors’ file for Litigation matters which must be submitted to the Legal and Governance department
• To always ensure excellent Customer Service.
• To ensure professional liaison with internal and external stakeholders
• To ensure all payments received are valid and to report any fraudulent transactions. • To provide assistance to the Auditors on all requirements (for internal and external auditors)