ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!   We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Provides clerical support to the Central Billing Office Department. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Provides departmental coverage, including multi-line telephone reception & routing phone calls internally and externally. Includes greeting delivery couriers, external maintenance and vendors.
• Assists department staff with any clerical needs such as filing, logging, scanning, copying, dispensing mail, fax distributions, etc.
• Generates internal and/or external documents and correspondence using word processing software in a timely manner with minimal errors.
• Creates batches and scans to proper location per workflow.
• Maintains the batch documentation drive for CBO.
• Sorts and scans refund request letters per workflow.
• Opens, date stamps, sorts, scans, and delivers mail and correspondence to each unit, as needed.
• Operates and maintains business machines such as fax, copier, printer, scanner and ensures adequate on-site supply/inventory of copy paper and toner cartridges.
• Processes for mailing outgoing collection letters, refund checks, and other correspondence.
• Responsible for weekly/monthly supply orders. Once ordered, ensure ordered supplies are received and placed into inventory. Includes office supplies, printer/copier supplies and collections envelopes.
• Sorts and mails, secondary claims paper claims.
• Processes returned mail & maintains by working Waystar report and returned billing statements. Follows the Returned mail workflow for contacting patients/guarantors regarding demographic updates/changes within HIPAA compliance regulations.
• Processes returned mail for CBO Financial Counsel and Collections per workflow.
• Works Patient Accounts Non-clinical address updates.
• Processes mortality notifications per guidelines.
• Assists the CBO Department with End of Month processing as needed
• Provides W-9 tax forms to Insurance Payers or companies upon request.
• Sort and match refund letters to live refund checks for mail distribution.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on ARC SharePoint.

OTHER DUTIES AND RESPONSIBILITIES

• Keeps complete, accessible, updated files.
• Aids coworkers as requested and/or necessary.
• Submits monthly voicemail reports & productivity reports to direct Supervisor.
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience
Required: High school diploma or GED. Customer Service experience.

Knowledge, Skills and Abilities
● Ability to engage others, listen and adapt response to meet others’ needs.
● Ability to align own actions with those of other team members committed to common goals.
● Excellent computer and keyboarding skills, including familiarity with Windows and Microsoft.
● Excellent verbal and written communication skills.
● Ability to organize and prioritize own work schedule.
● Ability to perform job duties in a professional manner at all times.
● Ability to effectively communicate with individuals utilizing a telephone, computer or other electronic device.
● Ability to understand, recall, and apply oral and/or written instructions or other information.
● Ability to organize thoughts and ideas into understandable terminology.
● Ability to apply common sense in performing job.

Certificate/License: None

Schedule: Monday - Friday 8am -5pm