Assistant Location Manager & Network Support

 

At Flight Centre Travel Group (FCTG), our journey began in 1973 with a single double-decker bus. Today, we’ve grown into a global travel powerhouse, headquartered in Brisbane, Australia, with a dynamic presence in 23 countries. As one of the world’s largest travel retailers and corporate travel managers, we’re not just experts – we are a passionate family of adventurers. We live and breathe travel, united by a mission to create unforgettable experiences and open up the world for those that want to see.

 

We’re seeking a dedicated and enthusiastic Assistant Location Manager (ALMNS) to partner with our Location Manager in taking our Corporate Benefits team to new heights. If you’re passionate about leadership and excited by the opportunity to inspire and guide a dynamic team, come join us and make your mark on our journey!

 

About the Role:

As the Assistant Location Manager & Network Support for Flight Centre Corporate Benefits, you will support the Location Manager in growing one of Flight Centre Canada’s key strategic business areas.

FCCB delivers high-touch leisure travel service to corporate-connected customers, including employees, executives, and referral partners connected through our corporate network. This role requires a strong sales leader who can support consultant performance, lead conversion, customer experience, operational discipline, and relationship-building across Corporate Traveler, Sales, CSM, supplier partners, and internal teams.

Reporting to the Location Manager, you will help drive growth, profitability, preferred product sales, and customer retention while building a high-performing team that delivers exceptional service and converts quality leads into long-term customers.

 

To learn more about Flight Centre please click HERE  

 

Key Responsibilities:

Sales Leadership & Growth

• Drive daily motivation and accountability across the FCCB network to achieve sales, margin, and preferred product targets.


• Support monthly performance reviews, consultant goal tracking, and individual action plans focused on productivity, conversion, follow-up, and customer retention.


• Monitor lead flow, open opportunities, and pipeline activity to ensure enquiries are actioned quickly, followed up effectively, and matched to the right consultant or expert.


• Help grow FCCB through strong conversion of Corporate Traveler, CSM, Sales, and internal referral opportunities.


• Champion a sales-led culture focused on value, expertise, proactive follow-up, and asking for the sale.

 

Coaching & Customer Experience

• Provide ongoing coaching to improve consultant productivity, sales behaviours, customer experience, and confidence with premium and corporate-connected clients.


• Review CSAT, calls, chats, and customer feedback to identify coaching opportunities and ensure a consistent high-touch experience.


• Coach consultants on discovery, premium product positioning, objection handling, follow-up discipline, and conversion.


• Clearly communicate customer experience expectations across phone, email, CRM, and referral channels.

 

Product, Margin & Commercial Focus

• Lead efforts to grow preferred product sales, including cruise, tour, insurance, Captain’s Pack, service fees, and key supplier products.


• Support consultants in positioning value, protection, expertise, and peace of mind with a premium customer base.


• Encourage ongoing product education and supplier engagement to increase confidence and conversion.


• Maintain a strong focus on margin discipline, commercial decision-making, and profitable growth.

 

Partnerships & Network Support

• Build strong relationships with Corporate Traveler, Sales, CSM, supplier partners, and internal stakeholders to increase FCCB awareness and referrals.


• Support the Location Manager in strengthening FCCB’s presence within corporate offices, client conversations, and internal communication channels.


• Act as a brand champion by educating internal partners on who FCCB is, what we offer, and how we support corporate client leisure travel.


• Ensure referrals are handled with urgency, professionalism, and clear communication.

 

Operations & Events

• Oversee adherence to One Best Way systems, operational standards, PCI compliance, financial procedures, reconciliations, banking practices, and documentation expectations.


• Support strong pipeline hygiene through consistent use of systems, customer notes, follow-up tasks, and opportunity management.


• Create and support events that engage corporate clients, referral partners, preferred suppliers, consultants, and internal stakeholders.


• Champion Google reviews, customer advocacy, referrals, and brand credibility to help grow FCCB’s reputation and reach.


• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

 

Experience & Qualifications:

• Previous FCTG leadership experience is an asset.


• Proven track record of achieving strong sales results, developing a client base, and coaching others to improve performance.


• Experience supporting high-value, repeat, corporate, premium, or complex travel customers is an asset.


• Strong commercial acumen with the ability to balance sales growth, margin, preferred product strategy, and operational discipline.


• Strong customer service focus with a commitment to delivering exceptional customer experiences.


• Proven ability to coach consultants on sales behaviours, customer experience, product positioning, and follow-up.


• Exceptional written and verbal communication skills.


• Ability to build strong relationships across Corporate Traveler, Sales, CSM, supplier partners, and internal teams.


• Comfortable embracing Flight Centre systems, process changes, CRM expectations, and operational standards.


• Proven history of driving preferred product strategy, including Captain’s Package, insurance, cruise, tour, and service fees.

 

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.


• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!


• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.


• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.


• Personal connections: We are a big business founded on personal relationships.


• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.


• A career, not a job: We offer genuine opportunities for people to grow and evolve


• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.


• Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

 

Benefits Include:

• Generous paid time off policy


• Travel perks/discounts


• Health & Wellness Programs and Employee Financial Wellness Services


• National/International Award Nights and Conferences


• Group benefits including extended health care, dental and vision, gender affirming care, fertility care


• Insurance including life, AD&D, critical illness, long term disability


• Employee Assistance Program


• RRSP/RPP with matching


• Tuition Reimbursement Program


• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions


• Global career opportunities in a network of brands and businesses

 

Ready to Make a Difference?

If you’re a driven leader with a passion for travel and a knack for managing dynamic teams, we want to hear from you! Apply now and take the next step in your exciting career with FCTG.

 

Location – Toronto, Canada

 

This posting reflects an active vacancy that we are currently seeking to fill.

 

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

 

Have questions about this opportunity? Reach out to our recruitment team at  [email protected]

 

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

 

For this position, we anticipate offering an annual salary of $53,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $53,000 - $85,000. The annual salary range listed represents the total compensation package, excluding benefits.

 

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

 

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]

 

🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)