Join the Leader in Testing and Balancing Services!

Palmetto Air & Water Balance is the world's leading Testing and Balancing service company, founded in 1989. With over 300+ employees across 27 offices in Arizona, Florida, North Carolina, South Carolina, Tennessee, Texas, and Virginia, we take pride in having the largest number of Test and Balance Engineers and Certified Technicians in the United States.

At Palmetto Air & Water Balance, we are dedicated to helping you achieve your career objectives while making a meaningful impact in the industry. We are currently seeking a passionate Technical Support Specialist I join our dynamic team. This is a full-time, on-site position in Greer, SC. Sponsorship is not available.

Why Palmetto?

• Career Growth: Own your professional development with a company that values growth, fosters learning, and empowers you to thrive.
• Unique Ownership Program: After one year of service, employees become eligible to own a portion of the company through our "Own It" program, providing a substantial financial incentive and fostering a sense of commitment.
• Industry Leader: Be part of the world's leading Testing and Balancing service company, founded in 1989
• Collaborative Team: Work with a dedicated team of professionals across multiple states.
• Comprehensive Benefits: Enjoy a range of benefits including 100% employee paid medical and dental coverage, vision coverage, life insurance, 401(k) matching, paid time off, and more.

Position: Technical Support Specialist I

The Technical Support Specialist is responsible for providing first-line technical support to internal company employees and assisting with the provisioning, deployment, and maintenance of company computer systems. This is an entry-level IT role suited for someone who is dependable, detail-oriented, and interested in improving their technical skills in a business IT environment.

The primary focus of this position will be preparing computers and user accounts for new employees, assisting with hardware and software setup, responding to internal support requests, and escalating more complex issues when needed.

Primary Responsibilities

• Provision, configure, and deploy computers, laptops, phones, and other company technology for new and existing employees.
• Assist with user onboarding and offboarding tasks, including account setup, device preparation, software installation, and access requests.
• Respond to internal employee support tickets, emails, and phone calls in a timely and professional manner.
• Troubleshoot basic hardware, software, network, printer, email, Microsoft 365, and application issues.
• Install and configure standard company software, security tools, remote management agents, and system updates.
• Maintain accurate records of assigned equipment, completed support requests, and system changes.
• Assist with password resets, MFA setup, account access issues, and basic Microsoft 365 support.
• Help maintain IT inventory, including tracking deployed and returned equipment.
• Follow documented procedures for system provisioning, support requests, and escalation.
• Communicate clearly with employees to understand issues, provide updates, and confirm resolution.
• Escalate advanced technical issues to senior IT staff or outside support providers as appropriate.
• Support IT projects such as system replacements, device refreshes, migrations, and office technology rollouts.

Required Qualifications

• Basic understanding of Windows computers, Microsoft Office, email, and common business applications.
• Strong customer service and communication skills.
• Ability to follow written procedures and document completed work.
• Willingness to learn new systems, tools, and technologies.
• Strong attention to detail and organizational skills.
• Ability to manage multiple support requests and prioritize work appropriately.
• Reliable, professional, and able to work with employees at all levels of the company.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field preferred, but not required. Equivalent hands-on experience, technical certifications, or demonstrated technical aptitude will also be considered.
• Experience with Microsoft 365, Teams, OneDrive, SharePoint, or Exchange Online.
• Familiarity with Windows 10/11 setup and troubleshooting.
• Experience with help desk ticketing systems or remote management tools.
• Basic knowledge of networking concepts such as Wi-Fi, IP addresses, VPNs, and printers.
• Prior internship, help desk, desktop support, or technical support experience is helpful but not required.
• CompTIA A+, Network+, Microsoft, or other relevant technical certifications are a plus.

Work Environment

• Full-time role, 100% in-office
• Responsible for lifting and moving computer equipment, preparing systems for shipment, and providing in-person and remote user support
• Occasional overtime may be required during peak periods
• Office-based environment with regular use of standard office equipment
• Standard working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Role includes a mix of desk work, hands-on device setup, remote support, and occasional work in office or equipment rooms

Benefits:

•  100% employer-paid medical and dental coverage for employees
• $30,000 company-paid life insurance for all full-time employees
• Vision coverage, voluntary life insurance, short- and long-term disability, accident, and critical illness coverage
• 401(k) with company matching
• Paid Time Off, seven company-paid holidays, and more

If you are looking for an exciting opportunity to join a dynamic team and take on a high level of responsibility, Palmetto Air & Water Balance is the place for you! Apply today and take the next step in your career with us.