HiringCafe
Posted 6d ago

Senior Process Analyst

@ GovCIO
View All Jobs
United States
$100k-$130k/yrRemoteFull Time
Responsibilities:Collaborating with stakeholders, Documenting requirements, Verifying ServiceNow modules
Requirements Summary:High School with 6-9 years experience; experience as a Business/Process Analyst with ServiceNow; SDLC knowledge with Agile/DevOps/DevSecOps; experience documenting USCG/DoD/DHS/federal cybersecurity requirements; QA on ServiceNow; strong stakeholder communication; ability to work in fast-paced environments.
Technical Tools Mentioned:ServiceNow, Agile, DevOps, DevSecOps, QA
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Job Description

GovCIO is currently hiring for a Senior Process Analyst to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position.


Responsibilities

As a Senior Process Analyst, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include: 

  • Meet with stakeholders to understand and collect complex business requirements, acting as the primary bridge between mission owners and technical teams.
  • Document requirements in the form of Enhancement Requests and User Stories, ensuring each includes clear, concise, and testable acceptance criteria.
  • Perform verification testing on ServiceNow services and modules built by the development team to ensure alignment with documented requirements and user needs.
  • Explain ServiceNow capabilities and platform usage to business users, facilitating training and driving platform adoption across the USCG.
  • Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule.
  • Collaborate with stakeholders to translate operational needs into scalable, functional scoped applications and ServiceNow modules.
  • Minimize technical debt by advocating for "out-of-the-box" alignment and adhering to ServiceNow platform governance best practices.
  • Maintain cybersecurity compliance by ensuring business processes and application designs conform to USCG system security requirements and federal data protection standards.
  • Produce and maintain technical documentation, including functional requirements documents, user guides, and updates to the Software Lifecycle Management Plan.

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills & Experience 

  • Demonstrated experience as a Business or Process Analyst supporting the ServiceNow platform.
  • Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.
  • Experience documenting requirements specifically for USCG, DoD, DHS, or federal cybersecurity-focused environments.
  • Proficiency in quality assurance (QA) and verification testing within the ServiceNow platform.
  • Strong communication skills with the ability to lead stakeholder meetings and translate technical capabilities into business value.
  • Ability to manage tasks in a fast-paced environment, focusing on process efficiency and operational readiness. 

Clearance Required: Active Secret Clearance

 

Preferred Skills & Experience 

  • Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs.
  • Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).
  • Familiarity with ITIL framework and enterprise IT governance.
  • Strong analytical, problem-solving, and continuous improvement mindset.

Posted Salary Range

USD $100,000.00 - USD $130,000.00 /Yr.