Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
A Strategic Role at the Heart of Logistic
Key Responsibilities
- Write, format, and update Process Mappings, SOPs and Work Instructions for all key operational processes.
- Create quality documentation aligned with operational reality and needs.
- Maintain the entire SOP lifecycle: creation, revision, approval, distribution, periodic review, archiving, version control, and document governance.
- Co-create standard documentation with subject-matter experts (SMEs), Training, Support and Operations teams by facilitating workshops.
- Contribute to business process mapping and process improvement initiatives at the Service Center (workshop facilitation.
- Collaborate in the development of Intelcom’s Quality Management System (QMS).
- Contribute to the auditing processes of the Quality Management System (QMS).
Required Skills & Profile
- Excellent writing and structuring abilities
- Familiarity with operational processes and logistics
- Detail-oriented with a documentation/quality mindset
- Basic understanding of process mapping tools (e.g., Lucidchart, Visio)
- Collaborative and responsive
- Basic experience in administrative coordination
Why Join Us?
At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:
On-site gym with a personal trainer
Employer-provided lunch of your choice
Comprehensive group insurance
Group RRSP plan
Care & Well‑Being Activities
Partial reimbursement for public transportation
Employee Assistance Program
…and much more.
This position has been opened to address a genuine organizational need within the company.
At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.
We embrace diversity, ensure equity, and foster a true sense of belonging.
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.