SUMMARY:
Alegeus is the market leader in consumer directed healthcare solutions,
offering the industry’s most comprehensive platform for the administration of
healthcare benefit accounts, the industry’s most widely-used benefit debit
card, and powerful engagement solutions to help consumers maximize savings and
optimize spending for their healthcare. Over 300 clients – including
health insurance plans, third party administrators and financial institutions –
leverage Alegeus’ deep expertise and proven technology to administer benefit
accounts for more than 29 million members and process more than $8.9 billion in
consumer healthcare payments annually.
As the healthcare and benefit markets continue to evolve, Alegeus
delivers solutions that enable clients to evolve their service offerings,
operate their businesses more efficiently, and focus on their customers.
The Manager, Employer Solutions is
responsible for planning, executing, and evaluating needs of the outsourcing
operation specific to individual customer programs. Building and managing teams
and ensuring process and quality control are central to this position.
MAJOR RESPONSIBILITIES:
- Manage the daily to day
operations of the Employer implementation team including volume
forecasting, resource planning, program oversight, quality control and
employee training, retention and growth - Oversee management of WealthCare Support
Services Employer Implementation (Health Plans, FIs and TPAs) and other assigned
projects from initiation to completion - Identifying gaps in exsiting
processes and working with leadership to build out processes, make
recommendations and execute process improvement. Create actionable
improvement plans through effective data analysis - Responsible for oversight of employer implementations
including both technical and operational components - Coordinate hand off from Employer
Implementation and Renewals to Employer Services throughout the year - Establish a culture of continuous improvement
and implement lean tools to drive results focused on quality, efficiency
and satisfaction
- Work with other leaders, stakeholders and
clients to complete project charters outlining scope, goals, deliverables,
required resources. - Clearly communicate expectations to team
members and stakeholders. - Lead, coach and motivate direct reports on a
proactive basis - Develop tools, processes and best practices for
specific areas of oversight - Responsible for creating and maintaining customer
and client facing materials - Performs other related duties as assigned by
management
EDUCATION/EXPERIENCE:
- College degree or its
equivalent - Experience administrating
tax advantage plans/accounts desired - Experience using the
Wealthcare Administration System or a similar system to manage
tax-advantaged accounts - 5+ years leading teams,
driving continuous improvement and demonstrated record of success - Experience working in a
team-oriented, collaborative environment - 5+ years in client or
account management roles. - Project Management
experience, PMP certification preferred.
SKILLS/KNOWLEDGE:
- Knowledge of rules and
regulations governing the administration of tax-advantaged benefit plans;
(FSA [health and dependent care], HRA, HSA, Parking/Transit) and HIPAA and
HIPAA HITECH - Passionate
about quality and continuous improvement, with an emphasis on creating
effective solutions - Strong knowledge of MS
Project, PowerPoint and Excel; must be comfortable writing formulas and
creating charts/graphs - Experience with Lean, Six sigma and workflow or case
management systems; Salesforce is strongly preferred - Excellent leadership skills; ability to inspire others to
achieve world-class results - Superior verbal and written communication, problem
solving, and analytic skills - Strong attention to detail
- Rapidly adapt and respond to changes in environment and
priorities - Exhibits a high energy, positive and motivational
approach - Knowledge of WealthCare Administration System is a plus