This position plays an essential role in creating memorable guest experiences by coordinating, hosting, and executing events from start to finish. The ideal candidate is energetic, organized, and guest-focused, ensuring every celebration—especially birthday parties—is seamless, engaging, and enjoyable.

Key Responsibilities

• Serve as the primary host for birthday parties, as well as other on-property events such as venue events and group sales special bookings
• Ensure all event timelines, details, and expectations are executed accurately
• Welcome guests with a positive, friendly demeanor as their first point of contact
• Assist with decorations, food delivery, and special requests throughout the event
• Address guest questions or concerns promptly while keeping the Sales Reservation Coordinator and team members informed
• Deliver a fun, engaging, and high-quality experience for all guests

• Prepare party and event spaces according to specifications, ensuring a clean, safe, and welcoming environment
• Oversee event flow to ensure all activities operate smoothly and on schedule
• Clean and reset spaces efficiently following each event to prepare for upcoming bookings

• Communicate updates, issues, or concerns to the Sales Lead and Sales Team in a timely manner
• Monitor inventory for birthday party and event items; notify the Sales Reservation Coordinator when supplies need to be reordered
• Submit schedule requests and time-off approvals through the Sales Lead
• Collaborate with team members to ensure seamless execution of all events

• Follow all OWA Parks & Resort policies, procedures, and safety standards
• Effectively manage multiple responsibilities in a fast-paced environment
• Maintain professionalism while delivering exceptional customer service
• Perform additional duties as assigned by leadership team

• Serve as the face of the event—greet every group with enthusiasm and a smile
• Set up party/event spaces, assist with décor, and coordinate food service
• Maintain cleanliness and organization of all event areas
• Balance multiple tasks while prioritizing guest satisfaction
• Represent OWA Parks & Resort with a positive, service-driven attitude at all times

• Strong customer service and interpersonal skills
• Excellent communication and teamwork abilities
• Ability to multitask and stay organized
• Energetic, friendly, and guest-focused personality
• Attention to detail and problem-solving skills
• Flexible availability, including weekends
• You will be the first face your party guests see; they’ll be giving you tips, so greet them with a SMILE!

• Fast-paced, interactive setting both outdoors and indoors across park and event spaces
• Requires standing, walking, and active participation throughout events
• Involves setup and teardown for birthday parties and additional on-property events (some heavy lifting required for select events)
• Primary workdays are Saturdays and Sundays, and weekdays on an as needed basis especially for summer months with a strong focus on party operations; Flexible scheduling required
• Perform other duties as assigned by Sales Lead, Sales Supervisor, Sales Manager, or Sales Director

• Must be at least 16 years or older
• High school diploma or GED unless currently enrolled
• Prior work experience in hospitality or retail preferred, but not required
• Ability to communicate clearly and effectively in all situations
• Great personality and enjoy working with the public with special interest in guest service
• Must be organized, detail-oriented, and able to prioritize work on multiple projects simultaneously
• Must be able to effectively identify problems and present resolutions
• Must be able to work independently and as part of a team
• Must possess a valid state driver’s license
• Willing and able to work odd or irregular hours including nights, weekends, and holidays to include working two out of three weekend days (Friday, Saturday, Sunday)
• Must be able to work in sunny, hot, humid, cold and rainy conditions
• Willing and able to work in a smoke, tobacco, and drug-free workplace