Description

As the first person the patient interacts within the practice, projects a positive image (Smile, warm, caring tones, introduces self) and identifies needs and expectations by providing excellent patient service. #OTX

Essential Duties and Responsibilities: 

The essential duties of the position include the following. Other duties may be assigned.

Key Functions:

· Provides excellent customer service to patients by listening and appropriately serving patients.

· Contributes to an overall positive work atmosphere through actions and attitude.

· Answers phones in a friendly, professional manner.

· Relays relevant information to the appropriate internal staff.

· Follows practice procedures for appointment entry, scheduling and rescheduling appointments.

· Follows practice procedures for clinical messaging in the EMR/EHR.

· Works online appointment requests as delegated by Manager.

· Participates in office meetings and educational activities.

· Maintains work area in neat and orderly manner.

· Complies with HIPAA procedures.

· Other duties as assigned.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High School Diploma, or general education degree (GED), or one to three months relative experience, and/or training or equivalent combination of education and experience. 1-2 years of healthcare experience Required.