Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!
 
Currently offering closing shifts as follows:
 
 SHIFT: Monday to Friday 11:00 AM–7:30 PM EST / 10:00 AM–6:30 PM CST / 9:00 AM–5:30 PM MST / 8:00 AM–4:30 PM PST*




How you will have an impact:

Answer inbound patient phone calls as they come in

Manages Copay Collections and communicates with other departments, for any needs/patient reach out

Create Partner cases Daily

Weekly posting of late cancels

Daily review of patient electronic communications and delegation as needed

Create and maintain billing ledgers for patients with specific requests for their insurances

Assist other teammates in larger projects as needed 

 Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary

Maintains industry level working knowledge of medical billing occurring in Luna

Support Admin functions

Queue based work for their sole job function (authorizations, insurance payment posting, etc.)

Achieves goals set by management 

Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed 

Performs Ad Hoc tasks at managers discretion 

What you can offer Luna:

Typically requires a minimum of 1 year of related experience

Strong attention to detail and time management skills

A positive attitude and an eagerness to learn

What Luna can offer you:

Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy

Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna 

Paid Time Off with holiday

Medical, dental & vision insurance on the first of the month following start date