Posted 3mo ago

Tech Support Automation

@ Fronius
Monterrey, Nuevo Leon, Mexico
OnsiteFull Time
Responsibilities:troubleshoot systems, train operators, develop parameters
Requirements Summary:Welding automation expertise, travel up to 70%, mechanical/electrical tech degree, 5+ years maintenance, PLC ladder logic, MS Office proficiency, strong communication.
Technical Tools Mentioned:PLC ladder logic, Welding equipment, Microsoft Office
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Job Description

Tasks and Responsibilities

  • Expert-level knowledge of welding processes, including GTAW and GMAW.

  • Expert-level understanding of welding automation products.

  • Expert-level proficiency in troubleshooting mechanical and electrical equipment.

  • Skilled in operating and programming automation control systems.

  • Experienced in mechanized welding using system controls and standard components.

  • Responsible for technical verification of welding, electrical, mechanical, and software installations; providing production support; and developing parameters for mechanized welding systems.

  • Works independently with clients to implement system integrations at customer sites.

  • Performs welding trials and demonstrations.

  • Organizes and conducts training sessions; develops training materials.

  • Participates in and supports events such as trade fairs and seminars.

  • Provides technical support via email and phone for troubleshooting and inquiries.

  • Supports product, system, and process market launch activities.

  • Submits accurate and complete weekly service reports.

  • Trains machine operators and maintenance personnel.

  • Reports to Sales Director

  • Promotes and supports the “Fronius Way” philosophy.

Requirements

  • Valid passport

  • Willing to travel up to 70% outside of home base.

  • Flexible with working hours and tasks to meet customer requirements.

  • Degree in Mechanical & Electrical Technology

  • Minimum of five (5) years of Mechanical & Electrical Maintenance experience.

  • Proficient knowledge in electrical schematics, mechanical drawings, and PLC ladder logic (or equivalent software programming).

  • Strong ability to identify technical issues, analyze root causes, and determine appropriate corrective actions.

  • Proficient in Microsoft Office applications: Word, Excel, PowerPoint, and Outlook.

  • Excellent oral, written, and interpersonal communication skills.

  • Customer‑oriented, capable of working independently or as part of a team.

  • Able to manage multiple projects simultaneously.

  • Demonstrates the ability to meet objectives and goals.

  • Detail‑oriented and thorough in all tasks.

  • Comfortable working in a culturally diverse environment.

  • Committed to supporting the “Fronius Way” philosophy.

Are you ready for Fronius? Apply online now and become part of the Fronius family!