HiringCafe
Posted 1mo ago

Senior Manager, Photography Operations

@ Gap
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San Francisco, California, United States
OnsiteFull Time
Responsibilities:Oversees pipeline, Sets direction, Develops budget
Requirements Summary:Extensive leadership in ecommerce photography operations; experience managing cross-functional teams; strong project management and budgeting skills; proficient with photography pipelines and reporting.
Technical Tools Mentioned:Creative Force, Airtable, FileMaker Pro, production tracking platforms
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Job Description

About the Role

The Senior Manager of Photography Operations is a studio-based leader on the Old Navy Online Operations team (ONOL). This role combines photography pipeline expertise and business acumen to drive best-in-class execution within the studio and ensure critical photography outputs are delivered in alignment with company strategies. The Sr. Manager connects cross-functional teams (Creative, Online Experience, Catalog Operations) and manages a high-volume product photography pipeline. They are responsible for seamless execution in a fastpaced, high-visibility environment. This role also functions as a key business partner to the Sr. Director and Studio Leadership in shaping and executing both near- and long-term photo operations strategies. The Sr. Manager translates enterprise business priorities into tactical execution plans that directly support Online, Marketing, and Global Merchandising objectives.

What You'll Do

  • Oversees end-to-end product photography pipeline, owning pre-season sample ordering and in-season sample management within the studio; ensures products are accurately prioritized, milestones are met, and photography is executed in alignment with established style guidelines.

  • Sets direction for operational execution of the product photography pipeline, continuously evolving workflows to drive efficiency, scalability, and output quality.

  • Helps build the annual product photography budget for on-figure and laydown photography using input from various teams (Online Experience, Merchandising, and Studio leadership).

  • Develops and maintains a seasonal style guide outlining the ONOL product photography strategy.

  • Works cross-functionally with studio leadership teams and Digital leadership teams to identify and troubleshoot pipeline interruptions and inefficiencies.

  • Implements and operationalizes best-in-class tools and reporting systems for product photography and sample tracking.

  • Helps define and manage performance metrics to evaluate effectiveness and drive operational excellence.

  • Ensures photo operations execution directly supports brand growth initiatives, such as new capsule launches, designer collaborations, and omni-channel storytelling moments.

Who You Are

Knowledge, Skills & Abilities:

  • Expert knowledge of ecommerce, retail, marketing, and visual production operations.

  • Strong familiarity with tools such as Creative Force, Airtable, FileMaker Pro, and production tracking platforms.

  • Strong planning, communication, and project management skills.

  • Demonstrated success in team leadership, coaching, and talent development.

  • Ability to connect operational execution with business strategy, bridging creative intent and commercial priorities to deliver measurable impact across online and marketing channels.

Minimum Experience:

  • 6+ years in online project management, production, or operations

  • 4+ years in eCommerce environments, ideally with omnichannel retail experience

  • 3+ years managing and developing teams