HiringCafe
Posted 4y ago

Service Work Controller

@ FUJIFILM Business Innovation Vietnam
View All Jobs
Ha Noi, Vietnam
OnsiteFull Time
Responsibilities:Monitoring calls, Assigning technicians, Creating orders
Requirements Summary:Time management, task managing, monitoring, detail-oriented, ability to adapt, knowledge in related job is an advantage, good at MS Office (Excel), good at English and Vietnamese.
Technical Tools Mentioned:MS Office, Excel
Save
Mark Applied
Hide Job
Report & Hide
Job Description
    • Daily customer call monitoring from call log in system till problem fixed
    • Get involve on checking step for new machine installation
    • Monitoring monthly maintenance, assign technician to meet target
    • Assign technician and manage them from assigning till task closed
    • Daily task report
    • Customer bad debt follow up by setting/remove note on system
    • Get approval from management for back up consumable in case needed
    • Create consumable order
    • Send quotation, monitor and confirm payment for some cases

 

Job requirement

 


 

 

  • Time management is the most, all calls usually manage 2 hours for response time then we must strictly monitor the task
  • Task managing, monitoring
  • Fast but accurate
  • Detail person
  • Ability to adapt new things
  • No need work experience, but if has knowledge on related job is advantage
  • Good at MS office application mainly in Excel
  • Good at English and Vietnamese

Company


FUJIFILM offers a comprehensive and competitive benefits program. Full time employees who work a minimum of 30 hours per week are eligible for insurance. Benefits are effective on the 1st day of the month following date of hire.