Job Description: SysTrack Expert (Digital Experience Monitoring Engineer) 

Role Overview 

We are seeking a highly skilled SysTrack Expert to lead the implementation, administration, and optimization of the SysTrack platform. The role focuses on improving digital employee experience (DEX), endpoint performance visibility, and proactive issue remediation across enterprise environments. 

Key Responsibilities 

1. SysTrack Implementation & Administration 

• Deploy, configure, and manage SysTrack agents across enterprise endpoints (VDI, physical, cloud) 

• Administer SysTrack environment including data collectors, master systems, and dashboards 

• Perform upgrades, patching, and system health monitoring 

2. Digital Experience Monitoring (DEX) 

• Analyze endpoint performance metrics (CPU, memory, disk, latency, app usage) 

• Build dashboards and reports to measure user experience 

• Establish DEX baselines and benchmarks across business units 

3. Analytics & Insights 

• Interpret SysTrack data to identify performance bottlenecks and user-impacting issues 

• Provide actionable insights for: 

• Endpoint optimization 

• Application performance tuning 

• Infrastructure improvements 

• Perform trend analysis and capacity planning 

4. Proactive Issue Resolution 

• Identify recurring issues and recommend automation or fixes 

• Work with EUC, VDI, and infrastructure teams for remediation 

• Enable shift-left by integrating insights into Service Desk operations 

5. Integration & Automation 

• Integrate SysTrack with ITSM tools (e.g., ServiceNow) 

• Collaborate with automation teams to trigger alerts and self-healing workflows 

• Support API-based integrations where required 

6. Reporting & Stakeholder Management 

• Create executive dashboards for leadership reporting 

• Present insights to stakeholders in business-friendly language 

• Support monthly/quarterly service reviews (MSR/QBR) 

Required Skills & Experience 

Technical Skills 

• Strong hands-on experience with SysTrack (deployment, configuration, analytics) 

• Good understanding of: 

• Windows OS performance internals 

• VDI platforms (Citrix, VMware Horizon, AVD) 

• Endpoint management tools (Intune, SCCM) 

• Experience in Digital Experience Monitoring (DEX/DEM tools like Nexthink, SysTrack) 

Analytical Skills 

• Strong data interpretation and problem-solving ability 

• Experience in performance tuning and root cause analysis 

Integration Knowledge 

• Experience integrating monitoring tools with ITSM platforms 

• Basic scripting (PowerShell preferred) 

Preferred Qualifications 

• Experience in migration from Nexthink to SysTrack (big plus — very relevant for your case) 

• Exposure to enterprise-scale environments (10K+ endpoints) 

• Knowledge of automation platforms and AI-driven insights 

Soft Skills 

• Strong communication and storytelling with data 

• Ability to work cross-functionally with Infra, EUC, and Service Desk teams 

• Stakeholder management (especially client-facing roles) 

Experience & Education 

• 5–10 years in EUC / Endpoint Monitoring / Digital Experience domain 

• Bachelor’s degree in Computer Science or related field