Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass

• Free and discounted friends & family day passes

• Free transportation to & from Bend, Sunriver, and La Pine

• Discounts across the resort (food & beverage, retail, rentals, lessons & more)

• Employee housing program

• 401k with up to 5% company match & immediate vesting

• Discounted onsite daycare

• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)

• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

As a member of the bike rental team, you will be responsible for setting up bikes correctly for guests, renting equipment, and checking equipment in and out. You will size and fit helmets and protective pads, and provide basic instruction on proper bike use. You will also wash bikes and assist with basic maintenance of the rental fleet, while helping maintain a clean and organized rental shop.  Experience with bike service, tools, and componentry is strongly preferred, and knowledge of the Mt. Bachelor trail system is a plus. This is an indoor/outdoor role that requires extended periods of standing, bending, pushing, reaching, and riding bikes. Strong guest service and communication skills, attention to detail, and the ability to work both independently and as part of a team are essential. 

Essential Functions/Major Responsibilities

• Provide rental bike expertise to guests, employees, and key mountain departments.  

• Assist with mountain bike maintenance, safety inspections, and accurate documentation related to fleet service and rental operations.  

• Perform daily opening and closing procedures, including cashier station setup, tool maintenance and cleaning, and signage.  

• Operate the cash register with accuracy and attention to detail.  

• Inspect, tune, and adjust rental bicycles, ensuring proper setup when checking bikes out to guests. 

• Correctly size and fit helmets, pads, spine protection, and bike shoes.  

• Ensure all rental equipment is checked in properly and accounted for.  

• Maintain shop cleanliness and organization, including daily cleaning, upkeep, inventory management, and special projects such as locating missing equipment.  

• Participate in training programs and attend department meetings.  

• Provide guests with information about the resort, rental, and repair services, as well as available products and equipment. 

• Promote safety for both guests and employees by following all procedures and best practices.  

• Follow proper release of liability procedures.  

• Perform regular fleet inspections and basic maintenance, or communicate repair needs to service technicians.  

• Perform other duties as assigned. 

Secondary Function

As needed, you will provide guests with basic mountain biking tips and riding guidance and assist with overall needs in the Mountain Gateway building. 

Interpersonal Contacts

Must be able to develop meaningful relationships at all levels of the organization to ensure a collaborative and productive workplace. Including but not limited to: Great Rentals team, Retail, Guest Services, and Human Resources, as well as brand representatives, industry distributors, corporate partners, and general resort guests.

Specific Job Skills

• Licenses/Certifications: Ability to learn essential product knowledge provided by the manufacturer, certification, or completion of bike mechanic classes as recommended.

• Technical: Understand and perform basic service on the bike, suspension, and componentry. Proper use of tools, knowledge of bike-specific tools.

• Physical Capabilities: Ability to push, pick up, and drag 50 lbs. Ability to ride on beginner and intermediate mountain trails effectively for extended periods. Give basic bike riding instructions to guests as needed. 

• Additional: Must have experience with or functional knowledge of the following equipment: Bike tools, lubes, chemicals, bike stand, bike storage rack, air compressor, air tools. Maintain a well-organized, safe, and clean environment. 

Education/Related Experience

• Education: High School Diploma or equivalent experience.

• Minimum Experience: 1 season in a tuning/repair bike shop or equivalent experience.

Physical Demands

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Such accommodations require an interactive discussion with the Human Resources Department before such accommodations can be made.

  • In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.

Current Hiring Range: $16.50/hr

Minimum Age Requirement: 18+

Come Work Where You Play!

Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.