As a Guest Service Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our hotel, providing exceptional service to our guests and ensuring a seamless and enjoyable stay. You will assist with check-ins and check-outs, respond to guest inquiries, and help maintain a clean and inviting lobby environment.
Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Assist with check-in and check-out procedures efficiently and accurately.
- Respond promptly to guest requests and resolve any issues or concerns.
- Handle phone calls, reservations, and provide information about the hotel and local area.
- Maintain the cleanliness and orderliness of the front desk and lobby area.
- Collaborate with other hotel departments to enhance guest satisfaction.
Requirements
- High school diploma or equivalent preferred.
- Minimum of 1 year hotel/resort experience preferred.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and a friendly, approachable demeanor.
- Ability to handle multiple tasks efficiently and work well under pressure.
- Basic computer skills and ability to learn hotel software systems.
- Availability to work flexible hours, weekends, and holidays.
Benefits
- Competitive hourly wage of $17.75-$17.75 paid bi-weekly.
- Opportunities for career growth within the hospitality industry.
- Friendly work environment and supportive team culture.
- Employee discounts on hotel stays and services.
- Medical, Dental and Vision Insurance
- Optional supplemental insurance
- 401(K)
- Personal and Vacation time
- Free parking
About the Company
Hampton Inn Boston-Natick is part of the trusted Hampton by Hilton brand, committed to providing a welcoming and comfortable experience for every guest. Located in Natick, MA, we strive to deliver quality accommodations and exceptional customer service, making us a preferred choice for travelers to the Boston area.
We are an Equal Opportunity Employer.