POSITION SUMMARY
Assists the Dedicated Account Director and Dedicated Account Manager with the overall operations of the assigned dedicated account and
management of on-site staff to ensure transportation service expectations are met.
ROLE AND RESPONSIBILITIES
* Performs supervisory responsibilities, as needed, to effectively manage personnel including interviewing, hiring, training, planning,
assigning work, appraising performance, disciplining, addressing complaints and resolving problems.
* Establishes and maintains positive working relationships to meet or exceed customer expectations while optimizing the transportation
network.
* Assists shop managers, operations associates, and drivers in adhering to timely maintenance of equipment.
* Monitors loading/unloading appointments and dispatches equipment as needed to assure daily on-time delivery.
* Monitors driver logbook hours to comply with Department of Transportation regulations.
* Participates in driver written and verbal warnings, physical paperwork preparation, orientation follow up and annual reviews
* Adjusts shift schedule as needed to cover when needed if manager or associate is not available
* Adheres to company policies and procedures to ensure compliance.
* Receives and carries out instructions.
* Maintains regular and predictable attendance.
* Performs other duties as assigned.