SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering

telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.


• Answers central telephone system and directs calls accordingly.


• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.


• Operates office machines and computers as required to ensure patients are processed correctly and effectively.


• Duplicates and distributes materials as necessary.


• Composes, types and edits correspondence, reports, memoranda and other material.


• Assists patients with the use of the practice / clinic facilities or services.


• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.


• Performs other duties that may be necessary or in the best interest of the organization.