Posted 1w ago

Service Delivery Technician Lead - Lancaster, CA

@ Race Communications
Palmdale, California, United States
$24-$29/hrOnsiteFull Time
Responsibilities:Lead technicians, Coordinate contractors, Meet SLAs
Requirements Summary:Eligibility for US Employment without sponsorship; 18+; High School Diploma or GED preferred; valid driver's license; experience leading service delivery teams in telecom; installation/troubleshooting; coordinate cross-functional teams; manage contractors; MDU/HOA experience; able to travel overnight; English proficient; bilingual preferred.
Technical Tools Mentioned:MS Office (Teams, Word, Excel, PowerPoint), Teleconferencing
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Job Description

Location: Lancaster, CA  

Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off-site locations will be required.

Workdays: 4 days x 10 Hours

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $24-$29 USD per hour

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

As the Service Delivery Technician Lead, you will play a critical role in overseeing and coordinating service delivery operations, ensuring the successful installation, activation, maintenance, and support of telecommunications services. Your strong technical expertise, leadership skills, and commitment to excellence will drive service quality and customer satisfaction. The Service Delivery Technician Lead is responsible for guiding a team of Service Delivery Technicians and coordinating contractor activities to ensure all service requests, installations, and repairs are completed safely, efficiently, and to the highest quality standards. This role supports 24/7 operations and may require nights, weekends, holidays, overtime, and travel overnight as needed to support emergency response, outage restoration, and urgent maintenance.