POSITION PURPOSE

The Purpose of this position is to ensure primary support and facilitation of customer portals, including updating tasks, uploading required documents, scheduling testing/inspections, and general communication to maintain the partnership effectively.  This person will also provide Quality Systems administrative support related to electronic Document Management Systems, Supplier Quality, and other areas as appropriate.  This position will also be the subject matter expert for the Target Quality Program including their auditing process along with their electronic portal Inspectorio.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

TARGET QUALITY PROGRAM:

•    Subject matter expert and responsible party for the Target Quality Program

•    Schedule all requirements for the Target Quality Program

•    Attend internal meetings on Target launches for timelines and prepare/schedule requirements

•    Respond to any Target requests from the customer directly, or from Sales

•    Become proficient with the Inspectorio portal to schedule all Target requirements

•    Manage/Create all documents and physical samples in support of the inspections

•    Attend off site inspections for support across all facilities – some of this may be remote support via TEAMS

SUPPLIER MANAGEMENT:

•    Supports the supplier quality program with administrative support related to risk evaluations, audits, quality agreements, procedures, and annual performance reviews as needed

PORTALS:

•    Partner with Technical services (Regulatory Affairs, R&D and Quality) for Customer compliance standards. This may include loading company information into electronic portals from other department subject matter experts

•    Monitor laboratory portals for product reports and respond to any failures.  Failures may require assistance from technical services for responses

•    Monitor customer portals and customer email requests.  If needed, direct to the appropriate subject matter expert for requirements.  Portal upload of documentation and/or respond to emails with appropriate information requested

DOCUMENT PROCESSING & eDMS MANAGEMENT:

•    Initiate and follow-up on change requests for new and existing documents and documents for review, approval, and issuance

•    Initiate and follow-up on periodic review routings

•    Manage and follow-up on stalled/stopped/past due workflows

•    Troubleshoot system issues and provide resolutions to our stakeholders

REPORTING:

•    Complete reports and metrics as required for documentation and training

OTHER RESPONSIBILITIES:

•    Provide customer support and customer service to internal and external customers

•    All other duties as assigned

PERFORMANCE MEASUREMENTS

1.    On time completion. 

2.    Robustness of program. 

3.    Training and certification compliance.

4.    Values - centered execution.