Service Appointment Coordinator

Job Summary:

The Service Appointment Coordinator at DELLA Auto Group is a full-time, hourly sales position in the auto industry. The individual in this role will be responsible for coordinating service appointments for customers to the dealership's service center. As a Service Appointment Coordinator, you will play a vital role in ensuring the efficiency and satisfaction of our customers' service experiences at DELLA Auto Group.


Compensation & Benefits:

The compensation for this role is hourly and paid weekly. The salary range is $36000.00 to $50000.00.

Along with competitive pay, this position also offers benefits such as health insurance, paid time off, and a company-matched 401(k) retirement plan.


Responsibilities:

- Answer incoming calls and schedule service appointments for customers

- Maintain accurate and organized records of all appointments and customer information

- Coordinate with service technicians and advisors to ensure prompt and efficient service for customers

- Follow up with customers to confirm appointments and address any concerns or changes

- Monitor service schedule to ensure timely completion of appointments and communicate any delays or issues to customers

- Up-sell services and products to customers based on their vehicle's needs and manufacturer recommendations

- Provide exceptional customer service and resolve any customer complaints or issues in a timely and professional manner

- Assist with other tasks and projects as assigned by management