Volunteer
JOB TITLE: Mountain Host Volunteer Summer
DIVISION: Mountain Operations
REPORTS TO: Guest Services Manager
LOCATION: Solitude Mountain Resort
CLASSIFICATION: Part-Time/ Seasonal Volunteer
POSITION:
This is a volunteer position that has certain summer benefits available to those who commit to volunteering at least 10 days during the summer recreational season. Hosts will provide a positive contact between guests and Solitude Mountain Resort. Hosts will work from the base areas (Moonbeam and the Village), and at various on-mountain stations to greet, inform and guide guests to services and facilities. Working on mountain requires significant physical skills and awareness. Staff working during the summer must abide by all safety rules, including wearing closed-toe shoes at all times. Hosts may also be asked to work various on-mountain events throughout the season.
SPECIFIC JOB REQUIREMENTS:
Prior experience as a mountain host, similar work at another resort or direct customer service is preferred
- Excellent customer service and interpersonal skills
- Good verbal and written communication skills
- Additional language is a plus
- Able to work as part of a team and collaborate accordingly
- Good problem-solving skills
- Friendly and outgoing personality; tactful and appropriate
JOB DUTIES AND RESPONSIBILITIES:
Provide a first point of positive, friendly, and welcoming contact between Solitude Mountain Resort and guests
- Greet hikers, disc golfers, bike riders, and groups
- Be a source of information regarding all mountain operations, facilities, activities, schedules, trends, and conditions
- Able to work a flexible schedule, including early mornings, split shifts, occasional evenings, weekends, and holidays.
- Able to work in inclement weather on a regular basis for long periods of time
- Distribute informational materials as needed
- Work at areas of the resort as assigned
- Accomplish tasks in the absence of constant supervision
- Anticipate and resolve guests’ needs
- Knowledge of the resort emergency operating plans and procedures
- Provide tours for guests around the mountain venue and facilities
- Assist all other mountain departments as needed to help improve delivery of services
Perks of Working Here:
Work & Play in the Mountains:
- Embrace the stunning Wasatch Mountains.
- Connect with fellow mountain enthusiasts.
Benefits:
- Access to select Alterra Mountain Company Destinations.
- Free Solitude season pass for you and eligible dependents.
- Discounts on solitude lift tickets for friends and family.
- Discounts on food, rentals, retail, and lessons.
Other Perks:
- Comprehensive medical, dental, vision, and life insurance for eligible employees
- Pro deals with outdoor brands.
- Generous 401(k) plan with company match.
- Free counseling service through Employee Assistance Program.