ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Partners with Sr. Director of Company Operations, Area Manager and District Managers (DM’s) Franchise Management to determine training needs
• Analyzes operational and developmental opportunities, designs strategic regional solutions that support our field operations
• Designs training strategy plans that meet established timelines and budget parameters
• Conducts training, development and education sessions; evaluates their effectiveness and provides feedback, training materials, tools and programs to the appropriate departments and/or individuals
• Identifies and implements process improvement capabilities to drive business results
• Performs the Restaurant General Manager training process for newly hired managers
• Establishes Company training-restaurant locations within region and continuously monitors measures to achieve processes, quality standards, and commitments
• Plans, directs and coordinates the training of new product rollouts within the region
• Demonstrates excellent oral and written communication skills; communicates effectively with various contacts (internal and external)
• Consistently exercises independent judgment and discretion in matters of significance
• Attends seminars and completes other training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately three (3) to five (5) years of experience in a General Manager or multi-unit supervisory role.
• Field Training experience in retail/restaurant organization is preferred
• BA/BS Degree preferred
• Must be proficient in all Microsoft Office programs including Word, PowerPoint and Excel
• Must have excellent presentation skills
• Must have outstanding interpersonal relationship building and employee coaching skills
• Must be able to handle multiple projects simultaneously and accommodate shifting business priorities
• Must be able to work as a team and independently
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
• Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information

WORK ENVIRONMENT

• Corporate Office fast paced, high volume of activity and a deadline driven environment

PHYSICAL DEMANDS

• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Travels as needed approximately twenty-five (25)%

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.