The Strategic Legal Practices (SLP) Case Manager owns a high-volume caseload of legal cases from intake through resolution. This role is the central point of contact for attorneys, clients, and internal departments, requiring strong organizational skills, sound judgment, and professional communication with legal counsel and cross-functional stakeholders on behalf of Strategic Legal Practices.

KEY RESPONSIBILITIES

• Manage a high-volume caseload end to end, including intake, documentation, processing, follow-up, and closure.
• Maintain accurate case records in the case management system, ensuring all milestones, deadlines, and correspondence are logged in real time.
• Prioritize and triage cases based on urgency, compliance deadlines, and attorney direction; escalate issues proactively to avoid delays.
• Serve as the primary liaison between Strategic Legal Practices and assigned attorneys, providing timely updates on case strategy, status, and required actions.
• Prepare case files, documentation packages, and correspondence for attorney review; respond promptly to all attorney requests.
• Coordinate across departments — including intake, compliance, client services, paralegal support, and billing — to move cases forward efficiently.
• Serve as a professional point of contact for clients, delivering clear updates on status, timelines, and documentation needs.
• Ensure all files are complete and compliant with program and regulatory standards; support audits and compliance reviews as needed.

WORK ENVIRONMENT & EXPECTATIONS

• High-volume, production-oriented role with clear caseload benchmarks and quality standards.
• Daily interaction with attorneys and legal staff; professional, responsive communication is essential.
• Occasional overtime may be required during peak periods or to meet critical deadlines.
• Strict confidentiality regarding sensitive client and legal information is required at all times.