Front Office - Guest Services Representative

Must have full time availability

Must be able to work weekends and holidays 

• greet guest warmly and provide exceptional customer service at check -in and check -out
• must have at least 2 years of front desk experience 
• preferred opera cloud and colleague experience  
• process reservations, cancellations, and room assignments accurately
• answer phone calls and respond to guest inquiries in a professional manner
• handle guest requests, concerns and complaints promptly and courteously
• balance cash drawer and complete end of shift reports
• coordinate with housekeeping and maintenance to ensure room readiness 
• provide information about hotel amenities, local attractions, and services
• ensure front desk and lobby area are maintained and organized 

We are an Equal Opportunity Employer – committed to conforming to applicable laws and regulations and affording equal employment opportunity to qualified individuals regardless of their race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, veteran status, or other applicable protected class.