Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

The Service Consultant is responsible for all phases of a new client coming onto Dayforce’s system or an existing client upgrading to a new Dayforce processing product. They work in a project team to provide clients with effective solutions that are aligned to our commitment of reliable, repeatable, and quality implementation practices.

What you'll get to do

• Responsible for managing projects that vary in nature based on solution purchased and complexity of requirements.
• Responsible for contributing to project plans and ensuring project is on time, meets and/or exceeds client expectations and follows internal processes.
• Will work in conjunction with resources within and outside of the team in the completion of an implementation.
• Promotes teamwork among those working on the implementation, developing a working relationship with internal resources, customers, and peers.
• Works independently at resolving project issues and escalating when appropriate.
• Demonstrates an in-depth understanding of Payroll/HR environment as well as exposure to sub-functions (Finance, benefits administration, labour relations, training development, technical environments).
• Conducts preliminary client interviews (needs analysis, gap/fit analysis).
• Translates business requirements into configuration requirements for Dayforce solutions.
• Prepares customers for implementation completion, including training and first live payroll support.
• Tests and documents custom solutions; resolves complex issues using analytical skills.
• Designs and executes system integration and user acceptance tests.
• Ensures quality of implementation (testing, credentials validation, billing/remittance setup).
• Ensures a smooth transition to the service team.

Skills and experience we value

• Bachelor’s degree
• Exposure to basic project management principles
• Minimum 2-4 years in customer service/consultancy, payroll processing, or project coordination
• Proficient in Microsoft Office
• SaaS/Cloud experience; HRIS preferred
• Basic understanding of SQL, XML, relational databases
• Experience with systems like Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, Oracle HR/Payroll, etc.
• Ability to implement HRIS solutions end-to-end

What would make you really stand out

• Strong consultancy mindset (guide stakeholders, follow methodology, deliver solutions)
• Excellent communication (verbal & written)
• Analytical and logical thinking
• Ability to work independently with good judgment
• Strong problem-solving across diverse scenarios
• Ability to translate business needs into solutions
• Good time management

Working Hours:

• Mauritian Time (MUT): 11.30 - 20.30/17:00 – 01:00
• Eastern Time Zone (ET): 09:00 – 17:00
• Flexibility required to work beyond standard hours based on business needs

#LI-Hybrid 
 

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process