Schneider Geospatial is looking for a Product Support Specialist to join our SaaS Support team! In this role, you’ll help keep our applications running smoothly for local governments across the country.
You’ll be part tech troubleshooter, part customer champion — helping clients solve problems, understand our tools, and get the most out of the technology they rely on every day.
If you enjoy digging into technical puzzles, helping people, and learning new systems, this role might be a great fit.
Schneider Geospatial is looking for a Product Support Specialist to join our SaaS Support team! In this role, you’ll help keep our applications running smoothly for local governments across the country.
You’ll be part tech troubleshooter, part customer champion — helping clients solve problems, understand our tools, and get the most out of the technology they rely on every day.
If you enjoy digging into technical puzzles, helping people, and learning new systems, this role might be a great fit.
Schneider Geospatial is looking for a Product Support Specialist to join our SaaS Support team! In this role, you’ll help keep our applications running smoothly for local governments across the country.
You’ll be part tech troubleshooter, part customer champion — helping clients solve problems, understand our tools, and get the most out of the technology they rely on every day.
If you enjoy digging into technical puzzles, helping people, and learning new systems, this role might be a great fit.
Job Type: Full-time
Benefits:
Bereavement leave
Casual dress
Company events
Company pension
Employee mentoring programme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Private medical insurance
Sick pay
Hybrid working
Schedule:
Monday to Friday
Ability to commute/relocate to Coleraine: reliably commute or plan to relocate before starting work (required)
Work authorization:
United Kingdom (required)
Work Location:
Hybrid remote in Coleraine
About the Role
As a member of our support team, you’ll serve as a front-line resource for clients using our desktop and SaaS applications. That means responding to questions, troubleshooting issues, and helping customers get back up and running as quickly as possible.
No two days look exactly the same. You might be:
Helping a client track down a tricky system issue
Investigating a data connection problem
Collaborating with teammates to find the best solution
Jumping on a quick call to walk a customer through a fix
If you like solving problems and keeping things running smoothly, you'll feel right at home here.
Why Join Us?
Our SaaS Product Support team is made up of curious problem-solvers who love technology and helping people. We work together, learn from each other, and celebrate when we crack a tough issue.
Schneider Geospatial serves local governments in 34 states and over 32 million users each year. Our technology helps communities access land records, GIS data, and other essential information that keeps local government running.
We’ve also been recognized as a Great Employer to Work for in Indiana in 2023 and 2024, and we’re proud of the supportive, collaborative culture we’ve built.
What You’ll Do
Troubleshoot client issues related to software, systems, and integrations
Respond to client requests via phone and email
Remotely connect to client systems to investigate and resolve issues
Diagnose and resolve data connection and ETL-related problems
Document support cases and solutions clearly
Manage multiple support cases and priorities at once
Work closely with teammates to solve complex technical challenges
Build and maintain knowledge base articles to enable better, more efficient and repeatable solutions to support cases
What We’re Looking For
We’re looking for someone who is curious, collaborative, and excited to learn. You don’t need to know everything on day one — but you should enjoy digging into problems and figuring things out.
Required Skills
Strong technical aptitude and problem-solving skills
Ability to read and write SQL statements (e.g., queries, indexes, views)
Ability to read and modify HTML, CSS, and JavaScript
Ability to write simple Python scripts
Ability to navigate Windows OS and perform basic system administration tasks (e.g., services, credentials, software installation and configuration)
Ability to juggle multiple priorities and support cases
Clear written and verbal communication skills
Experience working in small teams with an entrepreneurial attitude
Friendly, professional communication with clients
Strong desire to successfully and enthusiastically support software that is being used to solve customer problems
Bonus Skills
Experience working with local government systems
Familiarity with GIS technologies such as ESRI ArcGIS
Experience with property tax, CAMA, or appraisal systems
Education & Experience
Bachelor’s degree in Computer Science, GIS, Management Information Systems, or a related field — or equivalent practical experience
Around 2 years of relevant work experience
About Schneider Geospatial
At Schneider Geospatial, we build data-driven geospatial technology used by governments across the country. Our products help communities access critical information about land, property, and public data. We live by a set of core values that make us EPIIC! Join us to be part of a team that’s driving the future of GovTech.
Some of our solutions include:
Beacon™ / qPublic.net™ – Local government information portals
GeoPermits™ – Cloud-based permitting and workflow tools
Simplicity™ – Asset management software
Beyond software, we also provide training, consulting, data conversion, and technical services to help our clients succeed.