About the Role

We’re looking for a hands-on IT Specialist to support day-to-day technology operations across a multi-site organization. This is an office-based role with local travel for urgent issues and scheduled site checks. You’ll focus on fast troubleshooting, clear user communication, and disciplined ticket management.

This role is ideal for someone who likes fixing real problems, following process, and being accountable to measurable KPIs.

What You’ll Do

Provide Tier 1–2 IT support for hardware, software, and access issues
Own tickets from intake through resolution or escalation
Communicate clearly with non-technical users in a fast-paced environment
Travel on-site for urgent issues that cannot be resolved remotely
Perform semi-annual preventive checks at office locations
Coordinate with and oversee third-party IT vendors for routine on-site work
Support onboarding/offboarding, account setup, and basic network troubleshooting
Document all work clearly in the ticketing system

What This Role Is Not

Not a remote or hybrid position
Not a senior engineer or architect role
Not full-time field work

What We’re Looking For

2–4 years of hands-on IT support experience
Strong troubleshooting skills (hardware, OS, basic networking, applications)
Experience supporting Windows and Microsoft 365 environments
Ability to explain technical issues clearly to non-technical users
Comfortable working from tickets, SLAs, and KPIs
Willingness to travel locally for urgent site visits

Nice to Have (Not Required)

Multi-site or healthcare IT experience
Experience working with MSPs or outsourced vendors
CompTIA A+ or Network+ (or equivalent real-world experience)

How Success Is Measured

Ticket resolution time and backlog health
First-contact resolution rate
User satisfaction
Patch and documentation compliance

Why Join Us

We’re tightening IT operations, improving accountability, and reducing noise by outsourcing routine work. You’ll be part of a focused team that values execution, process, and clear ownership.