Essential Duties and Responsibilities:

• Performs the duties of a dental assistant as needed.

• Builds a positive work environment.

• Helps direct patient flow and daily assignments and tasks to other dental assistants.

• Ordering of supplies for the dental department under supervision of the Dental Director and/or Dental

Clinic Administrator.

• Provides Quality Assurance reviews pertaining to accuracy in documentation, compliance with clinical

measures, OSHA, Joint Commission, HIPAA and other regulatory agencies.

• Responsible for patient's comfort as well as patients understanding of treatment that will be delivered.

• Responsible for taking and developing diagnostic quality dental radiographs. Also responsible for

determining if the quality of the radiographs is within acceptable limits.

• Responsible for basic dental equipment maintenance as well as having an understanding of and ability

to perform instrument and operatory sterilization.

• Responsible for keeping operatories stocked with dental materials and supplies.

• Responsible for the proper use and mixing of restorative materials, impression materials, bases, liners,

and other dental materials.

• Responsible for the proper pouring up of impressions and trimming of models.

• Performs and records quality control checks on specific dental equipment following established protocol

as directed.

• Maintains a neat and orderly work area.

• Ensures the observance of PCC policies, procedures, and safety practices.

• Increases employee motivation, retention, and engagement by providing ongoing coaching to staff and

delegates workloads during downtime to ensure staff are always engaged and productive.

• Aids in the implementation of systems that improves patient intake, flow and patient satisfaction and

provides feedback to managers, ensures the efficient processing of patients and smooth patient flow.

• Monitors internal and external customer service and ensures quality customer service to all and follows

PCC customer service guidelines and protocols.

• Assists in interviewing and hiring of prospective candidates.

• Promotes teamwork within and outside of clinical area (i.e., establishes good relations between clinical

and clerical areas).

• Functions as troubleshooter regarding the daily clinical support areas when necessary.

• Responsible for front desk/appointing duties when designated by the Dental Director and/or Dental

Clinic Administrator. These duties include but are not limited to:

o Answering telephone calls, transferring calls to the appropriate person.

o Taking and answering phone messages.

o Scheduling appointments for patients.

o Checking patients in.

o Assisting in patient paperwork

o Assist with dental billing and insurance coordination.

o Triaging emergency patients.

• Other duties and responsibilities as directed by the Dental Director and/or Dental Clinic Administrator.