Field Network Technician
Location: Austin, TX (On-site)
Schedule: Monday�Friday

About Pacific Office Automation

Pacific Office Automation is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we�ve grown to more than 40 branches across 11 western states, including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.

With over four decades of success in office equipment and technology sales and service, we�ve built lasting partnerships with leading manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.

At Pacific Office Automation, you�ll find a growth-driven organization that invests in its people. We offer strong career advancement opportunities, comprehensive benefits, and a collaborative team environment. Our goal is to be a long-term employer by providing ongoing training and certifications to help employees stay ahead in an evolving technology landscape. We also foster an inclusive culture where every voice is valued.

Position Overview

We are seeking a Field Network Technician to join our service team in the Austin, TX area. In this role, you will work directly with clients to install, maintain, and troubleshoot network systems and office technology solutions. This position requires a strong technical foundation, excellent communication skills, and the ability to solve problems efficiently in a client-facing environment.

Key Responsibilities

• Install, configure, and troubleshoot network connectivity, security systems, and Wi-Fi networks
• Provide support for Windows server environments and desktop operating systems
• Diagnose and resolve technical issues both remotely and on-site
• Collaborate with clients and vendors, translating technical concepts for non-technical users
• Lead client discovery conversations to assess needs and recommend solutions
• Document service activity, solutions, and recommendations clearly and accurately
• Travel locally to client sites as needed

Required Qualifications

• Previous experience in a network field technician or similar role
• Strong understanding of networking protocols (TCP/IP, SMTP, FTP, SMB, ports)
• Experience supporting Windows desktop environments and Microsoft applications
• Excellent communication and customer service skills
• Proven problem-solving ability and strong initiative
• Valid driver�s license with a clean driving record

Preferred Qualifications

• Experience working in managed IT services environments
• Familiarity with Mac OS systems
• CompTIA Network+ certification
• Basic knowledge of VoIP systems

Benefits

• Career advancement and leadership development opportunities
• Collaborative, team-oriented environment
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off, vacation, and sick leave
• Flexible Spending Account (FSA)
• Company vehicle provided (available for work and personal use)

Our Commitment to Diversity and Inclusion

Pacific Office Automation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity or expression, age, religion, veteran status, or any other characteristic protected by law. We believe diversity strengthens our organization and are committed to fostering an inclusive workplace.

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