Description

• Greet, register, and assign rooms to hotel guests.
• Verify customers' credit and establish how customer pays for the accommodation.
• Make and confirm reservations.
• Issue room keys.
• Keep record of room availability and guest accounts.
• Compute bills, collect payment and make charge for guest.
• Record guest comments and complaints and refer customers to managers as necessary.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Maintains a clean and sanitary work area.
• Handle complaints, settle disputes and resolve grievances and conflicts, referring customers to manager as necessary.
• Other duties as assigned.

Requirements

• High school diploma or equivalent;
• At least 1 year of related work experience;
• Must be at least 21 years of age;
• Must be able to effectively communicate with supervisors, peers and guests;
• Must be able to read, write, and speak English;
• Ability to stand for long periods;
• Ability to bend and lift up to 35 lbs.;
• Ability to be flexible with hours;
• Ability to use and operate a telephone;
• Ability to use computers to enter, access, or retrieve data.