Job Description – Sales and Business Enablement (SABE) – Reporting Insights & Operations
Global Services Group
About American Express:
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
Amex Flex:
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Business Overview:
This position is in Sales and Business Enablement (SABE): Reporting Insights & Operations (RIO), is an Enterprise Utility that provides reporting & insights services to 4 revenue generating business units across the Enterprise. The team plays a pivotal role, in creating & delivering relevant and insightful reporting that enables the business teams to understand the drivers of the performance (of sales colleagues, markets, business segments, benefits and membership rewards program) and effectively leverage data to plan & support business growth strategies. SABE RIO vision is to be “Best in class CoE, enabling business performance through accelerated self-serve Reporting and Actionable Insights, delivered efficiently”. In summary, the SABE organization mirrors career opportunities which may individually belong to different Business Units within American Express.
Job Responsibilities:
The role provided will be Reporting & Data Insights. Key role requirement and skills are outlined below:
Reporting and Data Insights – Reporting & Insights products, Influence Data & Platform Strategy, Self Service Dash boards. Key Skills: Hive, SQL, Python, Tableau and Power BI.
Generally, the role will entail the following responsibilities:
- Ensure timely & accurate delivery of reports and insights for sales teams by defining appropriate constructs & determining suitable approaches to build, publish and track performance.
- Deliver performance reporting & analytical data support to business units and individual scorecards, reviews & yearly processes (Target setting, Portfolio Alignment, Benefits Refresh)
- Provide forward looking trends, predictions, triggers that enhance sales force productivity.
- Engage with key stakeholders to drive initiatives to enhance sales experience.
- Automate and standardize reporting processes
- Ensure the processes that are crafted and implemented have strong value proposition for the business and long-lasting usefulness.
- Build innovative solutions and resolve complex business problems, using leading technologies like, Big Data, Java, Hive, Python, SQL, Salesforce, Tableau, etc.
- Innovate with a focus on developing newer and better approaches using big data & machine learning.
Qualifications
Qualifications and Skills Required:
- The candidate should be enrolled in a bachelor’s or master’s degree program in Computer Science and Information Technology Engineering or other related technological field.
- Ability to drive project deliverables to achieve business results.
- Ability to work efficiently in a team.
- Strong communication and interpersonal skills.
- Agility to learn and work independently with complex and unstructured initiatives.
- Analytical thinking with Data handling, reporting and data research/data mining skills.
- Ability to integrate globally with Cross-Functional Business Partners.
- Knowledge of MS Office – Power Point, Excel and Word.
- Familiarity with Design Thinking, Six Sigma, LEAP and / or LEAN continuous process improvement techniques will be an added advantage.
Job Location: Hybrid (Gurgaon)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Campus Benefits
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
· Competitive base salaries
· Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
· Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
· Free and confidential counselling support through our Healthy Minds program Career development and training opportunities
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
About Company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The objective of the Tech Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for Tech Control Management to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
Tech Control Management is looking for a Manager of Risk ID, Assessment, Testing & Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. This role involves extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
Company
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.