Some of our full-time benefits include: *Medical, Dental, Vision, Life Insurance, FSA, Retirement Savings Plan, Free Golf (*restrictions apply)

POSITION OVERVIEW

Daily supervision and direction of restaurant staff. Assist in the development, implementation and maintenance of quality standards. Interact with guests to ensure a positive guest experience.

Duties and Responsibilities:

•    Attend daily line ups to ensure grooming guidelines and standards are set for the day. Communicate station allocation, side works, F&B specials and daily events.

•    Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers.  

•    Handle guest complaints in a friendly and professional manner.  

•    Monitor and supervise set up and maintenance of service area to ensure that it is up to standard.

•    Interact positively with customers promoting The Ranch facilities and services.  

•    Resolve problems to the satisfaction of involved parties.  

•    Answer telephones in a clear voice, coordinate, and document reservations.  

•    Maintain communication with all departments to ensure customer service needs are met.

•    Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.  

•    Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.  

•    Give guidance toward improvement and make necessary adjustments for consistency.

•    Assist is the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principal duties outlined above. 

SUPPORTIVE FUNCTIONS

In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of The Ranch:

•    Provide direct service to guests as needed, including, but not limited to, order taking, serving tables, bussing tables, and cashier duties.