We’re looking for a motivated, organized, and customer-focused BDC Representative to support a centralized Business Development Center serving multiple Harley-Davidson dealerships and retail locations.

This role is all about communication, follow-up, and keeping customers engaged from first inquiry to final purchase. If you thrive in a fast-paced environment, enjoy talking with people, and can stay organized while juggling multiple conversations, this could be a great fit.

What You’ll Do

Respond to inbound leads via phone, text, email, chat, and website inquiries
Schedule appointments for showroom visits, demo rides, events, and Riding Academy classes
Follow up consistently with internet leads and unsold showroom traffic
Handle high-volume outbound calls, texts, and emails
Re-engage inactive and long-term prospects through structured follow-up campaigns
Maintain accurate customer records in the CRM
Work hand-in-hand with sales team members on co-assigned leads
Support dealership promotions, events, and marketing campaigns
Track appointment setting, show rates, and follow-up performance metrics

About the Role

Supports multiple Harley-Davidson dealerships and merchandise locations
Works closely with several sales teams and managers
Helps ensure consistent communication and customer experience across all stores

Schedule Expectations

Dealerships operate 7 days a week
Weekend availability is required
Most schedules include Saturdays and Sundays
Not a Monday–Friday position

What We’re Looking For

Strong communication skills across phone, text, and email
Ability to multitask and prioritize in a high-volume environment
Organized, detail-oriented, and disciplined with follow-up
Comfortable using CRM systems and structured processes
Previous BDC, sales, call center, or customer service experience preferred
Harley-Davidson or motorcycle knowledge is a plus, but not required

What You’ll Get

Competitive hourly pay + performance bonuses
Paid vacation and sick time
Full benefits including health insurance and 401(k)
Paid training and ongoing development
Employee discounts
Team-oriented environment with growth opportunities