Crown Linen Service, Inc.
Accounts Receivable Manager
Salary: $75,000 - $85,000
Location: Nashua, NH
About Crown Linen Service, Inc.
Crown Linen Service, Inc. is a family-owned company that has proudly served customers since 1914. For more than a century, we have built a strong reputation for quality, service, and reliability in the textile, linen, and uniform industry. We take pride in our people, our customer relationships, and our continued growth.
Position Overview
The Accounts Receivable / Collection Manager is responsible for leading the AR and Collections team to ensure timely and accurate collection of outstanding receivables. This role involves developing and implementing collection strategies, managing customer credit risk, ensuring compliance with financial regulations, and maintaining strong internal and external relationships. The Manager plays a key role in optimizing cash flow and minimizing bad debt exposure.
PRIMARY DUTIES AND RESPONSIBILITIES
- Lead and manage the AR/Collections team, including hiring, training, and performance evaluations.
- Develop and implement effective collection strategies and policies to reduce delinquency rates and improve cash flow.
- Oversee accurate and timely posting of payments (checks, ACH, EFT, credit cards) using ABS, Alliant (route accounting packages) and Global Pay and Cardpointe (credit card processors.)
- Monitor and manage the accounts receivable aging report; ensure timely follow-up on overdue accounts.
- Conduct credit risk assessments for new and existing customers; approve or adjust credit limits.
- Collaborate with sales, customer service, and operations to resolve billing disputes and improve customer satisfaction.
- Escalate and manage severely delinquent and terminated accounts, including coordination with legal counsel or collection agencies.
- Ensure compliance with federal and state collection laws and internal credit policies.
- Prepare and present regular reports on AR metrics, collection performance, and risk exposure to senior leadership.
- Maintain secure and confidential handling of sensitive customer financial data.
- Conduct periodic audits of AR processes to ensure accuracy and compliance.
- Recommend and implement process improvements to enhance efficiency and accuracy in AR operations.
- Stay current with industry trends, legal updates, and best practices in credit and collections.
TOOLS, EQUIPMENT, AND SOFTWARE
Computer, fax, copier, phone, scanner Software: Alliant, Global Virtual Terminal, Microsoft Excel, Word, PowerPoint (preferred), ERP systems
REQUIRED SKILLS AND QUALIFICATIONS
- Strong leadership and team management skills
- Excellent analytical, problem-solving, and decision-making abilities
- Proficient in financial analysis and AR reporting
- Strong understanding of credit risk management and collection laws
- High attention to detail and accuracy in data handling
- Effective communication and negotiation skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficient in Microsoft Office Suite; experience with AR or ERP systems preferred
- High level of integrity and confidentiality
EDUCATION AND EXPERIENCE
High school diploma required; associate or bachelor's degree in accounting, finance, or business preferred 3–5 years of experience in accounts receivable or collections 2–3 years of supervisory or team leadership experience preferred
PHYSICAL DEMANDS
Office-based role; must be able to sit for extended periods and use standard office equipment
Company sponsored health, dental, vision, FSA, HSA, life insurance, LTD, hospital indemnity, accident insurance, 401K with company match