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Posted 5d ago

Service Advisor

@ McGrath Family of Dealerships
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Dubuque, Iowa, United States
$50k-$120k/yrOnsiteFull Time
Responsibilities:Greet customers, Manage orders, Sell services
Requirements Summary:Customer-facing role experience; strong communication and time management; multitasking; valid driver’s license; background check required.
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Job Description

🚗 Service Advisor – McGrath VW Dubuque

📍 Location: Dubuque, IA
🕒 Full-Time | Monday–Saturday

McGrath VW of Dubuque in Dubuque is seeking a customer-focused and detail-oriented Service Advisor to join our fast-paced service department. As part of the McGrath Family of Dealerships, we’ve built our reputation on trust, professionalism, and delivering exceptional customer experiences.

If you're looking for a long-term career where your performance is recognized and your growth is supported, this is the opportunity for you.

What You’ll Do

  • Greet and assist customers in the service lane with professionalism and care

  • Guide customers through the service process with clear communication and concierge-level support

  • Write and manage repair orders while coordinating workflow with technicians

  • Present and sell recommended services and maintenance options

  • Maintain consistent communication with customers throughout their service visit

  • Help ensure a smooth, organized, and productive service department

Requirements

  • Previous experience as a Service Advisor or in a customer-facing role preferred

  • Strong communication and time management skills

  • Friendly, organized, and professional demeanor

  • Ability to multitask and manage multiple vehicles and clients simultaneously

  • Professional appearance and customer-first attitude

  • Valid driver’s license with a clean driving record

  • Willingness to complete a pre-employment background check

Physical & Work Environment

  • Work performed at a desk and in the service lane

  • Moderate noise level consistent with a dealership environment

  • Frequent movement throughout the dealership

  • Occasionally lift or move objects up to 20 pounds

  • Regular use of hands and fingers for typing and handling documents

  • Clear communication required with customers and team members

What’s in It for You

  • PTO starting Day 1

  • Health, Dental, and Vision Insurance

  • 401(k) with Company Match

  • Career growth — 97% of promotions come from within

  • Supportive, collaborative, and team-oriented culture

If you’re ready to build a rewarding career and make a direct impact on the customer experience, apply today to join McGrath VW Dubuque.

Get a glimpse of our culture thorough our videos! https://www.youtube.com/watch?v=oqwccPBAt7s

IND3