Position Summary
As a Sales Account Manager, working with customers predominantly in Wales and where required UK. you will be responsible for developing long-term relationships with customers and overseeing sales. You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.
Ultimately, you should be able to grow our business by building successful, long-term client relationships with a key focus on delivering high standards of customer service and upselling.
Key Responsibilities:
- Manage a portfolio of customer accounts to achieve long-term success through growth and profitability.
- Develop positive relationships with clients.
- Act as the point of contact and handle customers’ individual needs
- Generate new business using existing and potential customer networks
- Develop new products and services to customers, working with internal sales team and our supply partners.
- Introduce and develop new customers
- Manage Tenders and Customer contracts
- Resolve conflicts and provide solutions to customers in a timely manner
- Lead and supervise customer service / inside sales team to ensure sales increase and customer satisfaction
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company objectives
- Monitor sales metrics (e.g., quarterly sales results and annual forecasts)
- Liaise with materials and warehouse team to ensure a positive customer experience.
- Suggest actions to improve sales performance and identify opportunities for growth.
Accounts / Quality Responsibilities
- Resolving any invoice queries raised by the customer
- Aiding our AR department when needed to get outstanding invoices paid
- Review of any open quality concerns
Service and Warehouse Responsibilities
- Liaising with warehouse to ensure orders are despatched on time to your customers
- Resolving any goods in queries relating to orders you have placed with suppliers
Education, Experience & Qualifications:
- Sales experience
- Experience in similar customer sector preferred.
- Effective Communicator
- Excellent IT Skills
- Ability to identify opportunities to maximise profitable sales.
- Excellent Timekeeping & attendance
- Hardworking and reliable.
Our Values:
Do The Right Thing and we will succeed: We insist on honest and ethical behavior; We treat others respectfully; Our actions are underlined with high integrity; We partner with others who hold these same values.
Go One Better to achieve greatness: We strive to do our best every day; We are curious and seek alternative viewpoints; We value innovation to deliver long-term success; We will not accept the status quo and tirelessly seek to improve.
Customer First balanced with Company results: We serve our customers with a sense of urgency; We strive to anticipate our customer’s needs; We work with our customers to ensure we are providing them the best solutions they value; We help to deliver the long-term success of our company.
WE DO what we say: We seek clarity and understanding; We follow through on our commitments; We respectfully challenge and collaborate to achieve mutual success; Once we agree, we move forward and make no excuses.
Together we win: We respect and value each other’s thoughts and opinions; We make the time to develop meaningful relationships; We seek new opportunities to continuously learn: We never miss an opportunity to bring out the best in others.
Make a career at SUPPLY TECHNOLOGIES:
Career Development: Success starts from within, and we will help you chart your path from which you can enhance your career evolution.
Supply Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.