Program Director – Residential Services
Location: On-site with travel around the Twin Cities
Salary: $75,000–$90,000 annually
BrightPath is seeking a Program Director (Designated Manager) to lead our Community Residential Settings (CRS) and Crisis Respite programs. This role provides operational leadership, supports program teams, ensures licensing compliance, and helps deliver high-quality, person-centered care for adults with disabilities and mental health needs.
If you thrive in a mission-driven environment and enjoy coaching teams, managing programs, and improving client outcomes, we’d love to meet you.
What You’ll Do
Team Leadership & Staff Management
Supervise and coach Designated Coordinators, Lead Staff, and Behavior Technicians
Lead hiring, onboarding, training, and performance evaluations
Ensure programs are properly staffed and within budget
Maintain accurate documentation and quality standards
Facilitate communication between leadership and program teams
Serve as on-call support Monday–Friday, 8am–4pm
Client Services & Program Quality
Screen referrals, host tours, and develop service contracts
Lead client intakes, admissions, assessments, and service plan development
Attend client team meetings and ensure ongoing documentation compliance
Conduct site audits, incident reviews, and develop corrective action plans
Participate in internal/external investigations involving vulnerable adults
Oversee daily client programming, behavioral tracking, and outcomes
Communicate with guardians, case managers, and community partners
Participate in after-hours and weekend on-call rotation
Program Development & Compliance
Ensure programs operate according to BrightPath’s mission and state regulations
Create program proposals, reports, and quality improvement materials
Update policies and procedures based on legislative or DHS changes
Build strong relationships with counties, regions, and community partners
Conduct program evaluations and support continuous quality improvement
Support 245D-required staff training and compliance tracking
Financial Management
Manage site budgets, staffing patterns, and P&L performance
Create and submit rate exception requests
Monitor financial metrics and ensure fiscal integrity of each site
Skills & Abilities
Strong leadership and communication skills
Excellent organization, time management, and decision-making
Crisis management and problem-solving abilities
Experience supporting individuals with high needs or challenging behaviors
Ability to work in fast-paced, changing environments
Required Qualifications (245D Designated Manager)
Must meet Minnesota 245D Designated Manager requirements, including:
3+ years of supervisory experience in disability or behavioral health services (5+ preferred)
AND one of the following:
Bachelor’s in Human Services/Social Work/Psychology + 1 year direct care experience
Associate degree in a related field + 2 years direct care experience
Diploma in a related field + 3 years direct care experience
50 hours of human services training + 4 years direct care experience under qualified supervision
Must also meet additional 245D education/training standards.
Working Conditions
Office and community-based work
Driving between residential sites (Twin Cities area)
Occasional lifting up to 50 lbs
Ability to work after hours during emergencies
Why You’ll Love Working at BrightPath
Make a direct impact in the lives of adults with disabilities
Lead and mentor a high-performing team
Opportunities for professional growth
Supportive, mission-driven culture
Benefits
ICHRA health arrangement (some compatible with HSA/FSA)
Dental & vision (Mutual of Omaha)
401(k) with 3.5% company match
Paid time off + paid holidays
Employee Assistance Program
Training and professional development
Employee recognition programs
Team-building events
Flexible scheduling when available
Apply Today
Join a team committed to empowering individuals to live with dignity, independence, and joy. Help us light the path to a brighter future.
BrightPath LLC is an Equal Opportunity Employer.