The Customer Service
Representative is responsible for servicing our clients by developing and
maintaining relationships, processing orders, data entry, order organization.
The individual must be self-motivated, able to work under pressure in a fast
paced environment.

 Duties and Responsibilities

 ·        
Builds
relationships within internal departments and clients to create
mutually-beneficial efforts, attitudes, and procedures.

·        
Resolves
problems/issues while being helpful and sensitive to clients’ needs.

·        
Answers
phones and responds to client requests.

·        
Liaises
with credit department on client releases as needed

·        
Obtains
purchase orders (PO) from client-based systems; verifies PO with order to
ensure accuracy, and inputs purchase orders into company based software.

·        
Maintains
and distributes daily schedules for field staff; communicates client
requirements.

·        
Schedules
service calls and troubleshoots with field staff concerning services over the
phone.

·        
Prepare and
send billing documentation for client orders to accounting department

·        
Other
responsibilities as assigned by supervisor

 

Qualifications

 Education:

·        
Equivalent education and/or experience combined.

 Experience:

·        
Minimum
of one (1) year customer service experience in a fast-paced environment

·        
Strong
knowledge of computer applications, specifically Microsoft Office Suite.

·        
Experience
working in a team environment

·         Experience in a fabrication or residential building products industry a plus

Please visit our careers page to see more job opportunities.