PDX Market Service Associate - Full Time

Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we’re not stopping there. We’re loading up for our best years to come and want you to join us. 

As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We’re looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day. 

About you:

What does real food mean to you? Is your favorite dish a cheesy casserole? Perhaps a decadent and indulgent ice cream? Either way, your identification with food is important to us. People who fit well here at Tillamook commit to quality in everything they do. Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work, and good, honest values.

About us:

Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work, and good, honest values. We live by these shared values: We are Good Stewards, we believe in Uncompromising Quality, We work as One Team, We Play to Win, and We Genuinely Care for each other.  

What you will do:

The PDX Market Service Associate contributes to the successful day-to-day operations with world-class guest experience and providing a safe and respectful environment for guests and employees alike. This position connects the Tillamook brand and guests together through outstanding customer service, knowledge of all food and beverage products, completing sales transactions, and preparing high quality food. The PDX Market Service Associate will report directly to the PDX Market Management Team.  This position is responsible for food service stations, maintaining store and kitchen cleanliness, proper cash handling procedures, stocking, adhering to all food and sanitary guidelines, as well as all other responsibilities directed by the management team.

Here’s a day in the life:

• Greet all guests that enter the store. Create a genuine guest experience through a high level of attention and service. Possess strong customer service skills.
• Serve customers by taking orders and/or completing transactions on POS system while projecting a pleasant and professional manner.
• Work with team to provide the highest level of hospitality.
• Assist customers on the market floor by locating product/merchandise and actively suggestive selling.
• Prepare all food orders quickly, correctly and with the highest quality. Operate and maintain grills, fryers, and assorted appliances and kitchen equipment.
• Prepare food for service. Prep, date, rotate, and check temperatures of product.
• Support the team with prep, set up, stocking and any other tasks needed in preparing customer’s orders and/or grab-n-go’s.
• Appropriately stock all inventory for business needs. Restock items as needed throughout the shift.
• Label and stock daily/weekly orders from food service vendors.
• Stock set-up areas behind counters daily and replenish supplies as needed.
• Stock and fill shelves with merchandise, including beverages, confections, cheese, souvenirs, and gift items.
• Assist with the cleaning and organization of kitchen equipment.
• Help keep walk-in refrigerator, freezer, and supply area neat, clean, and organized.
• Keep and maintain a sanitary work area free of clutter and debris.
• Record temperatures of all refrigeration and freezer equipment routinely.  Notify supervisor immediately if temperatures are not in correct range.
• Complete opening and closing procedures.
• Establish and maintain effective relationships with employees, supervisors, guests, and airport personnel.
• Demonstrate excellent time-management skills with the ability to work independently with little supervision.
• Act as a team player and be able to interact with staff at all levels of the company.
• Maintain up-to-date knowledge on all menu items and products to answer customer questions, provide information, and resolve all inquiries.
• Scoop and serve ice cream following portion and quality standards.
• Maintain knowledge of current market promotions, trends, and store inventory.
• Uphold the integrity of the foodservice guidelines with brand standards, techniques, and adhering to local and state law.

Education and Requirements:

• High School Diploma or GED; 4 year degree from an accredited post-secondary school preferred.
• 2-3 years line cook or prep cook experience in café, QSR and/or full-service restaurant.
• 2-3 years front of house experience in café, retail, and/or restaurant.
• Possess the ability to read, write, and interpret instructional documents such as reports and procedure manuals. Excellent written and verbal communication skills.
• Demonstrated intermediate computer literacy knowledge and familiarity with POS systems.
• Food Handler’s Card certification.
• ServSafe Certification required.
• Alcohol Servers Permit required.
• Driver’s License required.
• Open and flexible availability.
• Must be able to pass 10-year background check for airport security clearance.
• Must be able to acquire SIDA Badge for Port of Portland/PDX Airport.
• Physical requirements: Long periods of standing, walking, and lifting 25#.
   

Industry-leading benefit and reward programs:

We offer outstanding benefits to our employees. For more information, please visit the careers page: www.tillamook.com/careers.

We are committed to creating a culture of inclusion where all employees are heard, valued and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success. We are seeking talent from a wide range of diversity, perspectives, and backgrounds to join our exceptional organization and help us build our future.   

Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO

TCCA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability status (including those related to pregnancy and childbirth), protected veteran status, membership/non-membership in a labor organization, or any other characteristic protected by law.