The International Institute of New England (IINE) is a non-profit organization that provides humanitarian relief, education, skills training, job placement, family reunification and pathways to citizenship for 2,000 immigrants and refugees each year. We work in Boston and Lowell, Massachusetts, and Manchester, New Hampshire.

IINE is the oldest and second largest resettlement agency in the region and has the largest Central American family reunification program in Greater Boston. More than 500 refugees and immigrants enroll in our education programs annually, and each year we connect hundreds of new Americans to jobs in New England companies.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. We are excited to share the career opportunity below and look forward to receiving your application!

Reports to: Lead Case Specialist

Status: Non-Exempt, Full -Time

Duration: Temporary position ending September 30,2026

Overview:

The Case Aide helps clients enrolled in Lowell site programming as they progress through case management by assisting with needs including but not limited to identification document verification & collection, intake paperwork, and assistance with public benefits applications. The position will also be responsible for short- and long-term data tracking and file upkeeping. The purpose of IINE�s Community Services is to both prepare refugees and immigrants for self-sufficiency and provide a durable solution for resettlement and case management needs.This is a temporary position to last no longer than September 30, 2026.

Duties and Responsibilities:

• Complete intake interviews and paperwork for new Community Services clients.
• Complete Family Self Sufficiency Assessments for clients.
• Conduct Family Preparedness.
• Complete intake for all walk-in clients.
• Support food delivery and food delivery documentation.
• Manage client waitlists and support data entry in IINE�s case management system.
• Assist Community Services case specialists with their caseloads in creating client folders, assisting in enrollment of relevant public benefits, and submitting internal and external referrals to programs.
• Support ensuring all documentation is complete, scanned and saved in SharePoint, and filed appropriately.
• Coordinate with Community Services Case Specialists to access financial resources to support client self-sufficiency.
• Plan and deliver cultural orientation workshops and other workshops as needed.
• Maintain case notes in accordance with IINE guidelines and funder requirements; contribute to contract reports.
• Work with the Career Services and Education department to enroll clients in ESOL and Employment Services, as well as ensure continued attendance.
• Attend regularly scheduled meetings and periodic training sessions.
• Perform all other duties assigned by supervisor.

Qualifications:

• Bachelor's degree in international relations, political science, or related field preferred.
• Proficient in Microsoft Office and other software platforms.
• Excellent organizational, verbal, written, and interpersonal skills.
• Ability to prioritize duties in a fast-paced environment.
• Proficiency in additional languages strongly preferred, particularly Haitian Creole, Spanish, French, Ukrainian, Arabic, Dari or Pashto.
• Candidate must have dedication to the human rights of refugees, immigrants, and asylees.
• Experience working with immigrant populations preferred.

Work Environment Conditions

• Requires occasional overtime or night work.
• Exposure to bright, overhead office lighting, use of office technology such as laptops, printers, mail machines and other in-office equipment.
• Frequent interactions with clients and colleagues.

Physical Demands

• Occasional lifting, pushing, and pulling materials (boxes, equipment) of 50 pounds or more
• Continuous sitting (or standing) at a desk for long periods of time
• Frequent bending, reaching overhead, and reaching at or below shoulder level required
• Ability to view computer screens for extended periods of time.