About the position

This role is integral to the smooth running of our Flagship Melbourne Showroom! It would involve coordinating the team, appointments, physical space and a series of other administrative tasks that ensure an exceptional experience for our clients.

Key Responsibilities include

• Coordinate daily appointment schedules, ensuring the team is punctual, organised and prepared.
• Prepare consultation spaces and materials, including ring requests, order pickups and safe desk setups.
• Manage client drop-offs and pick-ups, such as resizing and polishing appointments, ensuring smooth and thoughtful service
• Deliver in-person reception duties by warmly welcoming and hosting all clients in the showroom.
• Support express pick up and drop off appointments
• Respond promptly and professionally to all client communications, including phone calls, emails, and other digital touch points.
• Ensure deliveries, equipment and other non-client-facing items are managed discreetly and professionally.
• Maintain a consistently clean, organised and visually appealing showroom environment.

What are we seeking?

• Experience in a receptionist, coordinator or administrative role, ideally in a retail or showroom environment.
• Strong interpersonal skills and a client-centric mindset, with a genuine desire to create outstanding experiences.
• Professional and polished presentation, with a strong alignment to our values and brand standards.
• Excellent verbal and written communication skills.
• Exceptional organisation and time management, with strong attention to detail.

What we offer

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered!