Location: Jacksonville, FL

Employment Type: Full-Time

Compensation: Competitive salary + performance bonuses + benefits

Schedule: Monday–Friday, some Saturdays as needed

 

About Us:

Hanania Automotive Group is committed to delivering an exceptional ownership experience to every customer. We're looking for a dynamic, detail-oriented, and highly personable Customer Service (CSI) Manager to help us deliver on that promise.

 

Role Overview:

The CSI Manager is responsible for driving customer satisfaction by following up with customers post-sale and post-service, resolving concerns proactively, and identifying opportunities for improvement. You’ll collaborate with sales and service teams, analyze CSI reports, and be the voice of the customer within the dealership.

 

Key Responsibilities:

• Conduct timely post-sale and post-service follow-up calls to ensure satisfaction 


• Address and escalate customer concerns before they impact CSI scores


• Monitor manufacturer CSI reports and internal metrics 


• Track trends and provide regular feedback to management


• Maintain accurate and organized records of communication and resolutions 


• Assist with review generation and reputation management


• Build strong relationships with internal staff to ensure alignment